Case Lead, Expedited Appeals

7 months ago

Toronto, Canada Legislative Assembly Full time

Are you a hard-working individual with a keen interest in access to information, who approaches issues with a creative and innovative lens and explores the most expeditious way to resolve them?

We have an exciting opportunity to join the newly created Expedited Appeals Team in our Tribunal and Dispute Resolution Division. The Expedited Appeals Team will play a critical role within the IPC in finding creative and innovative procedures and processes to expeditiously resolve appeals and complaints with straight forward issues as part of a two-year pilot project.

The Information and Privacy Commissioner of Ontario (IPC) is an administrative tribunal responsible for the Freedom of Information and Protection of Privacy Act (FIPPA), the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), the Personal Health Information Protection Act (PHIPA) and Part X of the Child, Youth and Family Services Act (CYFSA) (collectively, the Acts).

Under the Acts, the Information and Privacy Commissioner, Tribunal and Dispute Resolution Division (TDRD):

- Resolves access to information appeals and complaints when government or health care practitioners and organizations refuse to grant requests for access or correction;
- Investigates privacy complaints with respect to personal information held by government institutions or personal health information held by health care practitioners and other organizations;
- Conducts research into access and privacy issues;
- Comments on proposed government legislation and programs; and
- Educates the public about Ontario's access and privacy laws and current issues affecting access and privacy.

**What can I expect to do in this role?**: As a Case Lead, Expedited Appeals, you will:

- Respond to, monitor, resolve and decide cases using the established Expedited Appeals policies and procedures for cases selected and assigned for expedited inquiry/review under the Acts.
- Manage a caseload of cases, working within established timelines in a procedurally fair and expeditious manner.
- Interpret a broad range of legislation and relevant case law to analyze and determine their applicability to access rights under the Acts.
- Communicate the workings of the Acts to appellants and complainants, outlining the objectives and procedures within the TDRD.
- Conduct research, analyze past precedents, and where possible, provide parties with a preliminary view on the issues of the cases and on the likely outcome of the cases.
- Efficiently review and assess cases and conduct further investigation and analysis as required, including guiding the possible settlement of matters in dispute, and preparing a final written report or order/decision where required.
- Assist with the creation of templates for use in Expedited Appeals and ensure their upload to the IPC's case management database (CRIS).
- Use CRIS to accurately input all case details, actions taken and next steps.
- Assist the Manager, EAT in assessing the Expedited Appeal Team's handling of cases and its operations on the overall performance and timeliness of TDRD.
- Assist with the preparation of presentations and reports regarding the effectiveness, positives and areas for improvement based on the EAT project goals.
- Assist with bringing to the attention of the Manager, EAT the data required to monitor and direct the casework of the Expedited Appeals Team to ensure responsive results. _
- _Work with the Manager, EAT to identify appropriate cases and produce regular updates to ensure matters stay on track within specified service standards._

**How do I qualify?**:
**You will qualify for this position by demonstrating**: Education and Experience
- Post-secondary education/degree in a discipline pertinent to the position, or an equivalent combination of education and experience working with the Acts.
- Experience communicating clearly and effectively with people, including those individuals who exhibit adverse and/or demanding behavior.
- Several years of experience in, and a superior ability:

- resolving matters through the use of dispute resolution tactics;
- interpreting the Acts to analyze and determine their applicability to access rights under the Acts; conducting research, analyzing past precedents, and where possible, providing parties with a preliminary view on the issues of a matter and on the likely outcome of the matter;
- reviewing and assessing matters and conducting further investigation and analysis, as required, including guiding the possible settlement of matters in dispute; and
- drafting high quality and timely final reports/letters/orders that clearly and succinctly explain the reasoning for decisions to dispose of a matter.

**Knowledge Requirements**:

- Extensive knowledge of access and open/transparent government issues, including a sound understanding of the principles underlying Ontario's access to information laws.
- A solid understanding of administrative law concepts and access to information juris

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