Salesperson - Inside Sales

5 months ago


Edmonton, Canada CVS Controls Ltd. Full time

Why work for CVS Controls?
As one of the industry leading manufacturers, we're committed to the manufacturing, sale, and support of control valves, emergency stop devices (ESD’s), and associated instrumentation products. Since 1978, CVS employees have worked together to provide the highest quality of products, performance, reliability, and services globally.
CVS Controls Ltd. builds its team around its core values. These values drive our passion, are the heart and soul of the company, and describes each of our team members.
- Working together, winning together, growing together - You love to collaborate and celebrate success with your team.
- Embracing change - You adapt and rise to challenges.
- Doing what we say - You are dependable and have strong work ethic.
- Being humble and kind - You are grounded, value others and are part of building a great workplace culture.
- Always improving - You are motivated and continue to grow.

Job Overview

The Inside Sales Representative serves as the primary contact for domestic customers. The sales representative advises customers on CVS products, determines product/equipment required as per customer needs and creates work orders accurate to customer specifications. The sales representative monitors orders to its completion and provides post-sales customer service.

**Responsibilities**:

- Provide customer service to walk-in customers.
- Ensure customer needs are met throughout sales process.
- Determine and advise customer on appropriate product or equipment for customer needs.
- Prepare customer quotations, work orders and packing slips.
- Monitor orders and update customer as necessary.
- Liaise with multiple departments to ensure orders are accurate and completed as requested by customer.
- File quotes and work orders.
- Provide technical support to customer and follow-up on solutions.
- Assume other duties as required.

**Qualifications**:

- Sales experience or a combination of technical education and experience.
- Extensive product knowledge.
- Understanding of technical problems.
- Familiar with Microsoft Office and ability to learn software (EPICOR).
- Effective decision-making and problem-solving skills.

Competencies
- Strong interpersonal skills and teamwork.
- Professional communication and customer service skills.
- Organized, detailed and solutions-oriented.
- Ability to work in a fast-paced environment and under pressure with competing demands.
- Ability to respond and adapt to changing priorities.

**Drug and Alcohol Testing**: CVS Controls is committed to maintaining a safe and drug free work environment. Pre-employment drug and alcohol testing is a mandatory requirement for all prospective employees.
All testing procedures will be conducted by a third party in accordance with applicable laws and regulations, test results will be shared internally on a need to know basis only.
**Our company offers**: Group health benefits plan including extended health, dental, prescription drugs, eye exam, TELUS Health (24/7 virtual care), life insurance, AD&D, and long-term disability. Safety PPE benefits include safety footwear and prescription safety eyewear programs. Other programs include paid time-off, employee referral bonus, and more


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