Bilingual Customer Service Representative
3 days ago
**About Remitbee**
Remitbee is online money transfer and currency exchange platform. Customers can send money to over 90 countries from Canada using web and mobile devices. We are just at the beginning of our growth and have ambitious plans to bring our service to all the countries on Earth.
**About the role**:
At Remitbee, we value customer care and satisfaction greatly. We are therefore looking for a part time outgoing and enthusiastic individuals for our customer service representative roles. As a bilingual customer service representative, you will be responsible for managing and directing inbound/outbound communication and customer service interaction, with a specific emphasis on the Hindi language.
**Additional description**:
- Part time position for 6 months with the scope of converting into full time permanent position.
- Answer inquiries through the intended method of communication graciously and in a customer-oriented manner
- Guide and instruct customers when they are navigating Remitbee platforms
- Efficiently and effectively follow up with customers, companies and other leads to maintain relationships
- Exhibit exceptional negotiation and conflict resolution skills when communicating with irritated customers
- Maintain detailed and organized documentation of communicated inquiries and conversations
**Applicant Requirements**
- Must be able to communicate in Hindi with at least professional work proficiency (fluent)
- Weekend Availability
- Ability to commute to work location
- Must hold a High School Diploma
- 2+ years of customer service experience preferred
- Exceptional verbal and written communication skills
- Able to effectively manage time and keep organized
- Advanced critical-thinking and problem-solving skills
- Proficient in required programs and softwares
**Benefits package offered**
- Monthly Uber eats credit
- Extended health insurance (Drugs, Vision, Dental)
- Education credit
**Applying**
To stay in touch with Remitbee and keep up to date on all open opportunities, follow us on LinkedIn
**Job Type**: Part-time
**Salary**: $15.00 - $20.00 per hour
Ability to Commute/Relocate:
- Mississauga, ON: Reliably commute or planning to relocate before starting work (required)
**Language**:
- Hindi (required)
Shift Availability:
- Day Shift (required)
**Speak with the employer**
+91 6476892323
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