Service Center Operations Manager

5 days ago


Oshawa, Canada Eriks Full time

ERIKS North America

ERIKS is a leading international industrial service provider that offers a wide range of technical products, co-engineering, and customized solutions, as well as related services. We help customers in a variety of industrial segments to improve their products' performance and reduce their total cost of ownership. Our technical know-how is the basis of our specialism. We have built up deep expertise in the areas of gaskets, industrial & hydraulic hoses, conveying systems and more. We supply A-brands as well as manufacture our own products. Our skilled colleagues serve customers in their original equipment manufacturing (OEM) and maintenance, repair, and overhaul operations (MRO). ERIKS has a strong and established position in North America.

ABOUT THIS OPPORTUNITY

Position: Service Centre Operations Manager*

Job Location: Oshawa, Ontario

**Job Type**: Full Time

Status: Exempt

Reports to: District Operations Manager
- _This is a safety sensitive position_

SUMMARY OF ROLE

The Operations Manager will work closely with District and Area Operations and Sales personnel, and will be responsible for the daily operations of the service centre. This will include the supervision and management of the Customer Service, Warehouse, Fabrication and Field Service areas to achieve maximum efficiencies and performance goals of the company.

RESPONSIBILITIES
- Must maintain 100% commitment to safety policies and procedures;
- Promotes a safe work environment and engages workforce in projects that drive us to our journey of zero incidents;
- Monitor business to ISO 9001:2008 systems and requirements; review and manage all Non-Conformance and Corrective Actions as required by ERIKS Quality process; submit QCFE’s;
- Performs basic operations within company operating system, including all transactions related to transfer entries, sales order entry; and inventories;
- Manage inventory to working capital requirements and maximize turns while keeping customer delivery commitments; Ensures cycle-counting is complete, on-time and accurate;
- Monitor pricing renewals, ensure gross margins to business plans and maintain customer contracts. Ensure all vendor price increases are reviewed and passed on to customers where possible. Oversee changes to major customer inspection, packaging and service programs to ensure we price products correctly for the services provided.
- Supervises warehouse/production and customer service associates; ensure proper staffing levels are maintained, monitor and promote KPI’s,
- Evaluate and review associates performance; support their development; encourage and motivate associates to perform at their best; provide corrective coaching and ensure accountability if performance concerns are identified;
- Engages both Ops and sales team to achieve high levels of customer satisfaction;
- Oversee all employee training requirements to business systems/procedures and products to ensure the training was properly performed and documented;
- Conduct effective Customer Satisfaction Meetings; ensure action plans are created and complete;
- Participate in identifying, developing and implementing processes to absorb new business; seeks out and implements continuous improvement activities across operations;
- Monitor and respond to KPI’s to strengthen results and provide feedback on team performance;
- Provides operational and resource support to other locations as needed;
- Establishes production schedules and assigns jobs to production/warehouse and customer service associates
- Assembles components, tests, inspects, identifies and packages resale products, as needed
- When required, processes incoming inquiries into company sales system;
- Builds and maintains strong internal and external relationships
- Ensures required quality-related documentation is maintained
- Complies with the employee handbook and company policies governing associate conduct
- Performs additional duties as assigned;

COMPETENCIES

Knowledge:

- Production & Distribution
- Mechanically inclined
- Understand warehouse processes;
- Carrier procedures; shipping and receiving;
- Systems knowledge, order entry, inventory processes;

**Skills**:

- Experienced leader capable of building and maintaining a high performing team;
- Strong planning skills, works efficiently;
- High level of computer proficiency; demonstrated ability with variety of software products;
- Well organized; able to prioritize workloads
- Strong communication skills
- Detail oriented; analytic;
- Demonstrates initiative

Attitude
- Safety focus;
- Works well with others; able to motivate a team and hold them accountable for performance
- Results oriented;
- Customer focused;
- Flexible
- Excellent interpersonal skills

QUALIFICATIONS
- College degree preferred, will consider equivalents;
- 5-8 years supervisory experience;
- Relevant industry experience preferred;

Total Rewards
- Competitive compensation plan
- Health Benefits: medical, dental, visi



  • Oshawa, Canada Martin Brower Full time

    Overview: Martin Brower is a global supply chain leader that provides smart, sustainable solutions for customers across 18 countries. We are dedicated to creating an outstanding work environment for our team of 12,500+ employees, who combine our expertise with the latest technologies to deliver unmatched value for our...

  • Nurse Practitioner

    2 weeks ago


    Oshawa, Ontario, Canada Glazier Medical Center Full time

    Job SummaryWe are seeking a skilled and compassionate Registered Nurse to join our team at the Glazier Medical Center. As a part-time Registered Nurse, you will provide professional nursing care to patients in a centralized nursing and urgent care environment.About the RoleThis position requires a minimum of one weekend per month, with shifts rotating on a...

  • Operations Manager

    6 months ago


    Oshawa, Canada Sankore Global Service Full time

    Work Term: Permanent - Work Language: English - Hours: 35 hours per week - Education: College/CEGEP - Experience: 1 year to less than 2 years - or equivalent experience **Work setting**: - Private sector - In shop - Bake shop **Tasks**: - Plan, organize, direct, control and evaluate daily operations - Direct and advise staff engaged in providing records...

  • Operations Manager

    7 months ago


    Oshawa, Canada Sankore Global Service Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 35 hours per week - Education: - Expérience: **Education**: - College/CEGEP - or equivalent experience **Work setting**: - Private sector - Bake shop **Tasks**: - Plan, organize, direct, control and evaluate daily operations - Direct and advise staff engaged in providing...


  • Oshawa, Canada Hotel Rooms DivisionOperations Manager Full time

    **WE ARE HIRING** **GENERAL MANAGER - HOTEL** Do you have what it takes to put a smile on someone face? Can you lead a team of professional customer service specialists and hotel staff? Then we are looking for you! Come join our team and help us make a difference. Our team is looking for a General Manager who will be responsible for all aspects of hotel...


  • Oshawa, Ontario, Canada Reimer Associates Inc. Full time

    About Our ClientReimer Associates Inc. is a reputable and experienced provider of national fleet solutions, general freight services, managed transportation, fulfillment & distribution. With a vast network of terminals, cross-docks, and distribution centers, they are one of Canada's largest and most trusted supply chain service providers.Job SummaryThis...


  • Oshawa, Ontario, Canada Reimer Associates Inc. Full time

    At Reimer Associates Inc., we are seeking a highly skilled Operations Director to oversee the day-to-day activities of our terminal services in Oshawa, ON. This senior leadership role involves leading a team of professionals and implementing operational policies, objectives, and initiatives that drive business growth and customer satisfaction.About Our...

  • Operations Supervisor

    7 months ago


    Oshawa, Canada GEODIS Logistics Canada, LLC Full time

    **Summary**: The Operations Supervisor - Distribution Center (Canada) is responsible for overseeing and coordinating warehouse activities such as shipping and receiving, maintaining an open dialogue with customers, storing, maintaining inventory levels, ordering, supervising employees and reporting any issues to management. **Job Duties**: - Coordinates...

  • Construction Manager

    7 months ago


    Oshawa, Canada Ali Crane Operations Ltd Full time

    Education: Bachelor's degree - Experience: 5 years or more **Work site environment**: - Outdoors **Tasks**: - Recruit, hire and supervise staff and/or volunteers - Hire and supervise activities of subcontractors - Plan and prepare construction schedules and milestones and monitor progress - Read blueprint, schemas and drawings - Plan and manage budgets -...

  • Construction Manager

    7 months ago


    Oshawa, Canada Ali Crane Operations Ltd Full time

    Education: Bachelor's degree - Experience: 5 years or more **Work site environment**: - Outdoors **Tasks**: - Recruit, hire and supervise staff and/or volunteers - Hire and supervise activities of subcontractors - Plan and prepare construction schedules and milestones and monitor progress - Read blueprint, schemas and drawings - Plan and manage budgets -...


  • Oshawa, Canada Mobile Instrument Service & Repair (MISR) Full time

    Mobile Instrument Service & Repair (MISR) changed the face of instrument repair in Canada when it launched its first On-Site service van (Mobile Repair Lab) in 1982. MISR operates from the National Repair Centre in Oshawa and provides both On-Site and Off-Site mobile repair services. MISR is the largest surgical instrument repair company in Canada. MISR is...


  • Oshawa, Canada Reliance Home Comfort Full time

    Find Your Limitless with Reliance By joining Reliance as a Supervisor - Call Center you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for...


  • Oshawa, Canada GEODIS Full time

    **Job Duties**: - Establishes and leads operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse/distribution center inventory current - Ensures the physical condition of warehouse and equipment are properly maintained - Ensures work orders for repairs and...


  • Oshawa, Ontario, Canada Reimer Associates Inc. Full time

    OverviewReimer Associates Inc., a trusted supply chain service provider in Canada, is seeking a skilled Terminal Operations Director/Regional Logistics Manager to lead day-to-day activities at their Oshawa, ON location. This role involves customer-facing responsibilities, including rate negotiations and contract renewals, and requires collaboration with...

  • Funeral Attendant

    7 months ago


    Oshawa, Canada Service Corporation International Full time

    **Job Summary** This support role performs a variety of manual and office tasks in preparation of, during and after funeral services to ensure services run smoothly and as planned. Duties include setting up rooms for ceremonies, copying memorial materials, greeting and escorting friends of the family, driving family members and cleaning vehicles. Funeral...


  • Oshawa, Ontario, Canada Reimer Associates Inc. Full time

    Job SummaryWe are seeking an experienced Regional Operations Director to lead our Oshawa, ON terminal as a Terminal Management Executive. This role involves overseeing day-to-day activities, including customer service, terminal operations, planning, and dispatch.About Reimer Associates Inc.Our client has decades of experience helping companies grow and...


  • Oshawa, Ontario, Canada Ontario Public Service Full time

    Job OverviewWe are seeking a skilled Change Management Specialist to join our team at the Ontario Public Service. As a key member of our organization, you will play a crucial role in driving business transformation and improving the skills and competencies of our diverse workforce.About the RoleAs a Change Management Specialist, you will be responsible for...


  • Oshawa, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Job DescriptionWe are seeking a skilled Food Service Operations Manager to oversee our food service team and ensure seamless operations in Oshawa. As the ideal candidate, you will have prior experience in food service or hospitality, with strong leadership and organizational skills.Key Responsibilities:Team Management: Supervise and coordinate activities of...


  • Oshawa, Ontario, Canada Reimer Associates Inc. Full time

    About Reimer Associates Inc.We are a seasoned Canadian company with a rich history of helping businesses thrive through comprehensive logistics solutions. With a vast network of terminals, cross-docks, and distribution centers across the country, we have established ourselves as one of Canada's largest and most trusted supply chain service providers.Job...


  • Oshawa, Ontario, Canada CoCo Fresh Tea & Juices Full time

    Job Title:Food Service Operations ManagerAbout the Role:We are seeking a highly motivated and experienced Food Service Operations Manager to join our team at CoCo Fresh Tea & Juices. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our food service staff, ensuring that high-quality customer...