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Admissions Coordinator
4 months ago
Are you compassionate, detail oriented and efficient? Do you have experience in the medical insurance industry? Are you able to interpret policy, and negotiate and are you a strong communicator? Do you want to work for a solid company with a long track record of success? If you answered yes to all of these, then please read on
You must be able to accommodate the following requirements:
- **Mandatory COVID-19 Vaccination (2 valid doses)**:
- You need to have a quiet space available to work at home, uninterrupted with no distractions and privacy.
- You will need to have a desk/workspace along with reliable high-speed internet and cellular reception.
- You will periodically be required to attend meetings, training, workshops and events in the office during business hours.
Reporting to the Crisis Care Manager, the Admissions Coordinator will be responsible for supporting the Crisis Care Team with a variety of cases, while offering compassionate, but efficient and accurate information to clients and their families, and to medical facilities. The Admissions Coordinator role requires flexibility and is expected to provide an outstanding service to our clients in compliance with guard.me policies and procedures and adhering to necessary regulatory obligations.
If we still have your attention, please read through the responsibilities and qualifications and if you think you’re a good fit, we’d love to review your resume
At **guard.me** **International Insurance**, our people are our greatest asset. We look for individuals who like working with others and helping people, and who are interested in long-term career growth within an established and successful company. Our work environment is fast-paced, high energy, fun and exciting, and you’ll get the chance to regularly communicate your ideas in a cooperative culture of innovative and conscientious people.
Still with us? Thought so Please read through the responsibilities and qualifications below, and if you think you’re a good match—we’re eager to hear from you.
**Responsibilities**
- Learn, understand and maintain knowledge of **guard.me**’s policies and procedures
- Managing admission files; liaising with multiple stakeholders including, but not limited to healthcare providers, underwriter, clients, family members quickly, efficiently and accurately
- Ensure the overall management of a medical claim is in accordance with the terms & conditions of the insurance policy
- Ensuring all client interactions are loaded into the software system in a timely fashion, including hospitalization checklist data (if not already loaded), client and/or healthcare providers medical information and/or reports
- Provide accurate and timely activity data to Case Manager and Leadership Team to include: Daily, Weekly & Monthly Activity & Call reports
- Liaising with and assisting clients regarding hospitalizations and ensuring timely communication as required
- Assisting and supporting insureds and their families regarding hospitalizations including appropriate claim submission requirements per policy guidelines
- Provide support to Claims Team related to claims entry and other tasks as required
- Conducting yourself in a professional and businesslike manner at all times
- Staying abreast of healthcare conditions and developments
- Other duties and responsibilities as guard.me shall reasonably require
**Qualifications and Skills**
- Experience in case management/claims/administrative role with experience in adjudication is ideal
- Undergraduate degree in Business or Health Sciences; Registered Nurse/Doctor or combination of education and experience
- Clinical/health and/or medical insurance background and experience is considered a strong asset
- An excellent communicator (spoken & written) with the ability to be compassionate in difficult medical situations
- Detailed oriented, organized, ability to multitask and adhere to timelines without compromising quality
- Ability to communicate in a second language is an asset
- Intermediate to Advanced knowledge of Microsoft Office (Outlook/Teams/Word/Excel), Adobe Reader, Internet Search Engines (Google Chrome, Mozilla, IE)
- Ability to maintain high-level of confidentiality of clients’ information.
Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.
**How to Apply**:
**About Us**
**guard.me** is a leading provider of international student health insurance and, we’re so much more. That’s why, as a trusted partner for private and public universities, colleges, language schools and school boards, we created **guard.meCARES**, our innovative platform of health and wellness programs and services designed to mitigate risk, manage crisis events and improve health and wellness day-in and day-out.
**guard.meCARES** is more than a name; caring is at the heart of everything we do. It’s who we are and it’s w
