Warranty Administrator
2 weeks ago
Do you want an exciting opportunity, a rewarding career, a sense of purpose, and the chance to connect with others? We are adding a talented individual to our team it could be YOU_
**Warranty Administrator (term until end of October)**
The seasonal warranty administrator provides administrative support to the Warranty Department. You will be responsible for delivering excellent customer service and maintaining accurate records.
**What will you do?**
- Tracking and maintaining seasonal construction tracker.
- Coordinating with the City of Edmonton and Land Developers to ensure architectural and landscaping approvals are received and processed.
- Updating construction team with bi-weekly outstanding deficiency lists.
- Upload documents to database.
- Request deposits refunds once all conditions are met.
- Reply to homeowner inquiries through online ticketing system within 2 business days.
- Answer calls relating to seasonal items and return all voice messages within 2 business days.
- Address warranty questions related to seasonal items.
- Performs other related duties as assigned.
**What do we look for?**
- High school diploma or equivalent.
- Technical building design and construction knowledge is an asset.
- Ability to read blueprints and plot plans.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software. Ability to use Zendesk, or Microsoft dynamics an asset.
- Desire for continuing education and personal development.
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