Patient Services Trainer-ip Pgm Mgmt Adm

2 weeks ago

Kitchener, Canada St. Mary’s General Hospital Full time

**Work Type: Temporary Full Time**

St. Mary’s General Hospital’s renewed vision of ‘Inspiring excellence. Healthier Together’ lays out a plan for growth, and innovation that will keep pace with the community and region that it serves. It also reflects our strong culture and values of compassion, respect, inclusion, integrity, collaboration and innovation that we bring to each interaction with patients and each other within the hospital and extends that commitment to how we will work with our partners across the health system. When you join St. Mary’s, your contribution will make a positive impact to the quality of life for patients and families. You will contribute to our mission: Living the legacy - Compassion. Faith. Discovery.

New employees must provide documentation/proof of full COVID-19 vaccination status, a 2-step TB screening, as well as proof of immunity to measles, mumps, rubella, and varicella (chickenpox) prior to their start date at St. Mary’s General Hospital. Staff will require clearance from Employee Health and Wellness before they are able to begin any position within SMGH.

***

The Patient Services Trainer is committed to the concepts of adult education, and supports staff in obtaining and maintaining the competencies and knowledge required in an environment of perpetual change. The Patient Services Trainer supports and models self-directed learning and evaluation of learning and strategically collaborates with Clinical Educators.
- Completion of an accredited College Practical Nursing Diploma.
- Registered Practical Nurse, in good standing, with the College of Nurses of Ontario.
- Minimum of three (3) years' experience as a RPN in an adult acute care setting
- Functional knowledge of adult education concepts.
- Able to work with minimum supervision and prioritize multiple tasks while consistently providing an excellent level of customer service.
- Demonstrates self-directed learning and/or professional development.
- Successfully able to perform their function in accordance with prescribed standards that focuses on the priority of People Safety and the delivery of the highest standard of Quality Care.
- Demonstrate the physical and mental capabilities necessary for proper and efficient performance of the essential duties of the position.

**PREFERRED REQUIREMENTS**
- Experience in the provision of clinical training and/or adult education.

**OTHER ATTRIBUTES**
- Able to clearly and concisely give directions and facilitate group meetings altering the use of different approaches for directed audiences.
- Able to actively encourage participation from targeted audiences.
- Proficient communication and interpersonal skills with a demonstrated ability to deal effectively with patients and their families, co-workers, physicians, volunteers and others within our health care community.
- Demonstrates values and commitment to foster a healthy, supportive work environment dedicated to delivering a high quality care experience though compassion, innovation and respect.
- Excellent organizational and time management skills and ability to prioritize workload, to problem solve, and to adapt to frequent interruptions and change.
- Must have a strong sense of personal and professional accountability, flexibility, and initiative to promote St. Mary’s vision to be the safest and most effective hospital in Canada.

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