National Product Trainer

3 weeks ago


Kitchener, Canada Demant Canada Full time

**National Product Trainer - Philips Hearing Solutions**

We are a global market leader in hearing healthcare and are currently looking for a highly energetic hearing care professional to join our team.

**The Role**:
We are currently looking for a National Product Trainer to provide a high level of technical customer service, clinical support, and product training to hearing healthcare providers across Canada.

This role will be homebased, with significant travel throughout Canada.

The position will focus on maintaining strong relationships with customers by keeping a continuous communication stream, while providing exceptional customer service support to represent the Company in an exemplary and professional manner.

In this role you will:

- Be responsible for providing a high level of customer service with respect to resolution of quality and technical issues to ensure customer satisfaction with the company’s products and services.
- Train/support customers on products & software.
- Build and maintain long-term relationships with customers such as dispensers and audiologists to achieve territory sales goals and to leverage additional opportunities.
- Create new business partners for increased sales growth.
- Be responsible for preparing and conducting technical presentations and demonstrations when appropriate.
- Travel to customers and potential customers’ facilities nationally and internationally.
- Provide a high level of customer service to ensure customer satisfaction with the Company’s products and services.
- Be responsible for meeting annual sales quotas.

**Here’s who we’re looking for**:

- Post-secondary education, clinical experience necessary.
- Excellent verbal and written communication skills and interpersonal skills to interact with customers.
- Highly motivated and self-starter willing to travel nationally.
- Excellent presentation, negotiation, and organizational skills with technical aptitude.
- Ability to work in a complex environment with varying degree of tasks (sales, training, tech support, telephone support).
- Ability to represent the Company in a professional and courteous manner.
- Access to own vehicle with a valid driver’s license

**Why should you work with us?**
- Competitive salary with annual reviews
- Excellent medical benefits; including dental, vision and health, Employee Assistance Program
- Fitness/Exercise spending account
- Group RRSP contributions
- 3 weeks vacation
- Dynamic work atmosphere
- Career development programs and opportunities
- Paid annual professional membership dues



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