Engagement Coordinator
3 weeks ago
Reporting to the Manager of Partnerships and Stakeholder Relations, this exciting role will maintain a comprehensive and accurate database of the OSC membership and support the execution of engagement activities.
**Roles and Responsibilities**:
- Maintain a deep understanding and expert use of membership database (Salesforce CRM), member portal, member communication channels and membership processes;
- Ensure accuracy and robustness of membership data in database and work across departments to fill any gaps;
- Work across departments to optimize member onboarding and retention processes;
- Engage with members to answer questions about OSC membership and work across departments to ensure accurate and timely responses;
- Research and identify potential members through various channels, including online research, social media, and networking events;
- Analyze multiple points of data and summarize their findings on membership and create meaningful dashboards and reports using Salesforce CRM and other tools, including PowerBI;
- Support the team with stakeholder mapping, industry insights and prospective member outreach;
- Support the documentation and centralization of processes across departments;
- Assist engagement team with execution of engagement plans, including events;
- Related opportunities to contribute to the team as they arise;
**What you Bring**
- Tech-savvy, with demonstrated analytic and critical thinking skills, with the ability to research, collect, analyze information and develop it into meaningful insights
- Highly motivated self-starter who is results-driven with a keen eye for continuous improvement and process optimization
- Enjoy working towards targets
- Ability to interact professionally with a range of stakeholders via various communication methods
- Detail-oriented with a passion for learning, and exploring new ways of working, who thrives in a startup environment.
- You are excited to use your ability to manage multiple priorities
- Ability to build productive work relationships across departments with a mindset of ‘getting things done’
- Comfortable working entirely remotely and engaging effectively in a virtual environment, including using best practices in collaboration, but also effect at working independently, and autonomously.
Ideal Additional Qualifications
- Completion of an undergraduate degree, diploma or equivalent experience;
- At least one year of professional working experience;
- Excellent English verbal and written communication skills
- Experience working in membership-based organizations and servicing members
- Established network and knowledge of the ocean economy in Canada is an asset
- Fluency in French is an asset
We are excited to continue building our team with experienced professionals who are passionate about realizing Canada’s ocean opportunity and growing the ocean economy in a digital, sustainable, and inclusive way.
The OSC is committed to your career growth and supports team-wide professional development through internal training in DEI (Diversity, Equity & Inclusion).
The OSC is committed to living its values, which includes the development of a diverse, inclusive, and equitable experience for our applicants and team members. Please let us know if you require any interview accommodations.
**Benefits**:
- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
Application question(s):
- Are you tech-savvy, with demonstrated analytic and critical thinking skills, with the ability to research, collect, and analyze information?
- Are you a highly motivated self starter?
Work Location: Remote
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