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Bilingual Customer Service Representative

1 month ago


north york, Canada Arrow Workforce Solutions Full time

Tenure: Full-Time

Title: Bilingual Customer Service Rep ( French & English)

Pay Rate - $21/hr.

Location - North York, ON

What we can offer you

  • Excellent commissions with no cap
  • Paid in-class training
  • Work environment that supports our Employee’s career path
  • Employee appreciation and recognition events throughout the year

Responsibilities:

  • Handle incoming calls from new and existing customers
  • Assist customers with their requests, while up selling and cross-selling, providing the right solution, ensuring an excellent customer experience
  • Make calls backs as needed to close off open customer cases
  • Consistently meet / exceed established program sales targets
  • Work in a fast-paced environment and have the ability to adapt quickly to changes
  • Participate in regular coaching and development sessions to improve sales conversion and increase commission earnings
  • Attend and actively participate in all product / process training sessions
  • Use your techncial skills to work on several computer applications simutaneously while working with customers
  • Participate in an excellent and inclusive corporate culture that both works and plays hard

Qualifications:

  • Bilingual fluency in English and French (required).
  • Basic computer proficiency, with the ability to navigate and document information efficiently.
  • Previous experience in customer service or call center roles is an asset.
  • Strong communication skills, with the ability to handle inquiries professionally and empathetically.
  • Detail-oriented with good organizational skills to manage call documentation and information tracking.