Service Writer, Internal Customers

4 months ago

Winnipeg, Canada Maxim Truck and Trailer Full time

Maxim Truck and Trailer is currently seeking to fill an **Internal** **Service Coordinator** position at the Head Office located in Winnipeg. The successful incumbent will provide customer service to our internal customers. This includes unit intake/return and liaising between shop and the customer during the repair process, in order to ensure long-term customer relationships and profitable work for Maxim.

**Hours**:Monday to Friday 8:00AM - 4:30AM

**Responsibilities**:

- Processing internal customer requests. This includes obtaining customer and vehicle information, handling customer complaints, and communications between the customer and the shop.
- Preforming unit intake process, which includes checking for previous repairs and checking for warranties.
- Providing updates to customers and maintaining communication with the customer on any changes to quotes or additional work required.
- Performing new unit check in process. Ensures damages are recorded and signed off by the driver and necessary case files are started to obtain authorization on repairs.
- Reviewing internal repair orders to ensure complete and accurate information.

**Education & Experience**:

- 1 to 2 years of experience in the automotive or Heavy-Duty industry
- Experience in medium/heavy duty truck (or related) industry is an asset
- Customer service experience at an internal or external level is required
- Technical product knowledge is preferred

**Skills**:

- Strong customer service focus & ability to build relationships
- A team player that takes initiative and proves a good work ethic
- Possess strong listening, problem solving and decision making skills
- Organized, sets and meets priorities
- Strong attention to detail
- Ability to work with interruptions

**Why choose Maxim?**
- A competitive hourly wage
- Group benefits including health (drug card), dental & vision
- RRSP plan with company match
- Educational assistance plan
- Apprenticeship training supported
- Employee referral $$ bonuses
- Opportunities for advancement
- Strong team environment
- Support of a national company

**More about us**:
We provide quality transportation equipment, parts, and service to our customers. Headquartered in Winnipeg, Manitoba, we are a full service truck and trailer equipment dealer with 17 locations from Vancouver to Montreal. We are proud to be a Canadian company with approximately 500 employees in business for over 40 years.

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Winnipeg, MB R3C 2E6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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