Service Manager

5 months ago

Tillsonburg, Canada 401 Auto Full time

At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be We strive to hire exceptional employees who see themselves as _trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade_rs in all aspects of who they aspire to be daily.

**Location**: 11 Simcoe Street, Tillsonburg (Tillsonburg Kia)**

**Compensation: $65,000 per year plus bonuses**

Our Service Manager will help to ensure the efficiency and productivity of the Service department and will strive to develop an action plan for the department profitability. They will train and motivate employees to meet and exceed business and customer expectations

**What You Will Be Doing**:

- Recruit, develop, motivate, recognize and hold accountable an auto service team that will meet established objectives and targets for sales and profitability
- Responsible for profit management - must examine department financial statements, including expenses and revenue, to ensure the department's profitability
- Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and talent management
- Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building
- Develop and implement a long-term strategy and action plan to attract and retain customers
- Understand and maintain warranty platforms
- Inventory management, including obsolete inventory
- Ordering parts with company and OEM guidelines
- Knowledge of parts pricing procedures
- Understand and maintain warranty platforms
- Establish and maintain good relationships with wholesale customers
- Professionally and effectively resolve customer and employee complaints and concerns
- Ensure compliance with Health and Safety and all other workplace regulations and policies
- Other duties as assigned

**What You Bring to the Table**:

- 12 Grade Diploma or GED
- Minimum 5 years experience in the automotive service industry
- Minimum of 3 years of management experience in the automotive industry
- G Driver's license and a clean driver's abstract
- Excellent communication, interpersonal and time management skills
- Ability to adapt to a changing environment and meet deadlines
- Technically savvy
- Must have the ability to multi-task and work under pressure
- Must be willing to be flexible with work schedule
- Automotive Technician’s License is an asset

**So **why work for us?**
- The 401 Group of Companies is privately owned and 100% Canadian
- 20+ State-of-the-art facilities including a "google like" call centre and an 80,000 sq ft. centralized service "Hub"
- A high energy, fast paced and fun work environment with various initiatives and rewards
- Individual and team-oriented coaching, mentoring, and training
- Opportunities for career path planning, growth, and advancement from within
- Health & wellness benefit enrolment opportunities
- Employee referral bonus opportunities
- Employee pricing on parts, service and at the Blackshop Restaurant and Wine Bar
- A corporate swag e-site for employees exclusively
- Perkopolis enrolment
- On-site Parking

The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and service. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.

If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless

401GroupHiring

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