Service Desk Analyst

7 days ago

St Albert, Canada Alberta Gaming, Liquor and Cannabis Full time

**Service Desk Analyst**

**ABOUT AGLC**
Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust.

**ABOUT INFORMATION TECHNOLOGIES**

IT proudly provides the computer systems, security, IT services and governance that support AGLC’s businesses, including the operation & support of mission critical gaming, liquor and corporate systems running on a variety of computing platforms. IT ensures the stability and performance of a Local/Wide Area Network, which supports over 1,200 gaming locations and more than 2,000 computers/tablets, 150 physical and 2,000 virtual servers distributed across six corporate offices, casinos, RECs and bingo halls. IT provides leadership in the use of information technology, data and systems to help the AGLC achieve business goals and objectives.

**ABOUT THE POSITION**

**Service Desk Analyst**
**Job Req**:2425
**Location**:St. Albert Office
**Division/Branch**:Information Technology / IT Operations
**Classification**:Systems Analyst 1 (551)
**Status**:Excluded
**Employment Status**:Permanent Full Time
**Salary**:$57,974.00 - $79,375.00
**Closing Date: May 9, 2024**

**JOB SUMMARY**

Are you looking for a new challenge and the next step in your career? Then look no further, we have the perfect opportunity for you The Infrastructure and Operations Branch is looking for a passionate, innovative, and ambitious technical professional to join the team as a Service Desk Analyst.

To be success in this role, you will require exceptional communication skills which include excellent phone, chat and walkup etiquette and basic call handling skills. As you will be aiding internal customers, stellar customer service will be your top priority. Utilizing your strong problem-solving skills, you must be able to provide quick accurate responses to client/end user requests or issues using ITSM suite and other troubleshooting software.

AGLC recognizes the importance of providing our employees with alternative work options to support their individual and unique workplace needs. The Alternative Work Arrangements Program offers different styles of work such as Hybrid Work or a Compressed Work Week.

**SKILLS/QUALIFICATIONS**
- A diploma in Computer Science or related is required.
- Experience working within IT and/or a Service Desk environment for a minimum of 1 year is required.
- Experience troubleshooting Windows 10/11 operating systems.
- Maintaining and troubleshooting Print Issues.
- Experience with Domains, GPO, and Active Directory/Entra ID.

The following are considered assets:

- ITIL
- Microsoft Certifications
- CompTIA A+
- CompTIA Network+
- Knowledge of the Liquor, Gaming and Cannabis industries
- Experience with Intune and MDM

**NOTE**:

- To be eligible to work for AGLC, you must be a Canadian citizen, permanent resident or eligible to work in Canada.
- As a condition of employment, you will be required to obtain a satisfactory security clearance and clean drivers abstract (if necessary) prior to employment.
- AGLC is committed to creating a diverse environment and is proud to be an equal opportunity employer.

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