IT Account Manager

4 weeks ago

Edmonton, Canada Accurate Network Services Inc. Full time

**The Role**

Accurate Network Services Inc. is on the hunt for a best-in-class Account Manager to join our team in our Edmonton office. This person is a client partnership champion, providing their portfolio of clients **expert, down-to-earth advice** to build trust in the Accurate brand. Our Account Manager collaborates with our Project Architect, Technical Account Managers (TAMs), Project Managers, and Service Desk to develop **personalized technical solutions** that fit the needs of our clients. They also manage a host of proposals, contracts, and, of course, their busy inboxes.

**The Responsibilities**

What does each day look like in the life of an Accurate Account Manager? Don’t expect any two days to be exactly alike as you balance the following tasks and accountabilities:
**1.** **Take ownership of a proactive/strategic direction for each client**
- Establish a deep understanding of each client’s needs and unique requirements
- Develop, maintain, and action IT Road Maps
- Create a worry-free IT environment for each client through practical, no-nonsense solutions
- Manage new clients throughout the Onboarding Process
- Proactively mitigate future IT issues for clients by keeping them aligned to our Critical Stack
- Conduct regular IT reviews and meetings with each client (onsite and remotely)
- Be the person who “knows what’s going on”, or knows _how_ to find the answer for your clients and teammates

**2.** **Provide technical consulting**
- Maintain a pulse on new technology products and services applicable to your client base, including hardware and software
- Work with the Accurate team to help select vendors for clients (e.g. internet providers, CRM software, etc.)
- Collaborate with the Optimize team to provide guidance on office moves and other projects

**3.** **Develop proposals and quotes for client projects, contracts, and one-off products**
- Action Project Design requests alongside the Optimize team
- Develop and discuss quotes, contracts, and proposals
- Manage Project Change Requests as they come up

**4.** **Manage the financial and contractual health of each client**
- Work with clients and Accounting to maintain healthy billing cycles
- Collaborate with Accurate team to achieve and maintain healthy contracts
- Procure and execute vendor agreements and contract renewals, and other negotiations

**The Qualifications**

Our Account Managers are **more than just salespeople**. You’ll be a good fit for us if you have the following qualifications and traits:

- You’re approachable and easy to get along with; relationship building comes naturally to you
- You have a background, with, ideally, 5 years of experience in IT
- You have experience managing client accounts—ideally at least 2 years’ worth
- You have those all-important organizational, time management and communication skills
- You have a valid driver’s license & reliable vehicle for travel in and around the greater Edmonton area

**Why Work Here?**

We offer **competitive salaries, health and wellness benefits (including a health spending account), a fitness allowance, bonuses, and flexible hybrid work options**—but so do a lot of other companies. What makes Accurate stand out from the herd?
- We value your personal and professional growth - we offer generous professional development allowances, and you’ll have the opportunity to grow upwards in your career
- You’re not a cog in a giant, immoveable, unthinking machine—be a part of a company where your voice is valued and your ideas can be put into motion
- Life’s too short to work with people you dislike—we focus on building a diverse crew of good and talented people, and we stay connected through thoughtful social events worth writing home about

**About Us**

Our mission is to use Accurate as a platform to **better the lives of the people we work with**—through collaborative partnerships with our clients, employees, vendors, and our surrounding communities, we believe we can achieve that. We’ve been living out our vision for over 15 years, growing from a one-man-shop to the 40+ person organization we are today. We’re proud of the boutique service we offer our clients—service so good, it’s actually worth talking about**:the majority of our business growth is the result of word-of-mouth referrals**.

Join our team and come build something special with us - Please respond to this ad with your resume and cover letter

**Job Types**: Full-time, Permanent

Pay: $70,000.00-$85,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Edmonton, AB T5P 4P4: reliably commute or plan to relocate before starti

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