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Supervisor - Box Office
4 months ago
**Introducing the National Arts Centre**
The National Arts Centre (NAC) is Canada's bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams-the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety-and nurtures the next generation of audiences and artists from across Canada. The NAC is located on the traditional, unceded, unsurrendered territory of the Anishinabe Algonquin Nation.
At the National Arts Centre, we believe the performing arts are vital to the human experience. A house of dreams for the Canadian performing arts, we work with artists and arts organizations from across this land to revitalize our sector.
Curious to learn more? Read our 2023-2026 Strategic Plan, _The Journey Ahead_.
**Equity, Diversity, Inclusion, Anti-Racism and Accessibility**
We are on a journey, committed to ensuring that equity, diversity, inclusion, accessibility, anti-racism and reconciliation with Indigenous peoples will guide our actions.
Job Number: J0424-0217
Job Title: SUPERVISOR - BOX OFFICE
Employment Type: Full-Time, Term
Job Category: Visitor Experience
Open Positions: 1
Posting Date: April 8, 2024
Closing Date: April 22, 2024
**Salary**: $26.83 - $26.83/Hour
Language Requirement: Bilingual
Working Hours: Five (5) days of work (35 hours per week). Employees will be assigned two (2) consecutive days of rest; these days will be confirmed on the monthly schedule.
Job Reports To: Senior Coordinator, Box Office
**Key Activities**:
Under the direction of the Senior Coordinator, Box Office, the supervisor oversees the Box Office front-line team, ensures that customers are provided with exceptional service and that transactions, processes, protocols and procedures are accurately followed using the appropriate tools and platforms. The Senior Associate collaborates with, and provides on-going feedback to management regarding the operations of the Box Office. The Senior Associate supports, supervises, organizes and coordinates the workload and services provided by the Box Office front-line team on a day-to-day basis and ensures that they are kept up to date with internal communications. The Senior Associate helps train and coach the front-line team and deals with escalated customer service issues. The incumbent also performs clerical, administrative and financial functions associated with event promotion, ticket sales and other activities, as required.
**Skill Requirements**:
- Fluently bilingual in both official languages, spoken and written, with strong communication and interpersonal skills;
- Secondary school diploma and a minimum three (3) years experience in a customer service environment or equivalent combination of education and experience;
- A minimum of two (2) years experience leading a team;
- Excellent organizational skills, with the ability to manage a variety of projects and activities simultaneously;
- Detail-oriented with excellent decision making and problem-solving skills;
- Ability to work under pressure and adapt quickly to a fast-paced environment as part of a very busy team;
- Highly motivated, self-starter with proven ability to take initiative;
- Advanced knowledge in Windows environment and its programs, MS Office Suite, and the use of Internet;
- A past record of satisfactory attendance and punctuality is a requirement*..
- Regular attendance at work is an expectation of employment and an essential part of every job.
**Who Can Apply**:
Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens.
**Important Notice**:
