External Relations Coordinator Development

4 weeks ago

Edmonton, Canada CKUA Radio Foundation Full time

**CKUA Radio Network**

**Community Relations Coordinator - Fund Development Team**

**CKUA**

CKUA is not government funded; rather, is proudly supported by a 12,000-strong worldwide crew of donors who collectively contribute 60% of CKUA’s annual operational funding. As CKUA approaches its centennial, we are on a mission to grow our philanthropic community. Wouldn’t it be amazing to announce 100% donor-supported? We believe so too We are looking for a Community Relations Coordinator - Development** **Team who can help make it happen.

**The Role**

Our Communityl Relations Coordinator will coordinate CKUAs Annual Giving Program and other revenue generation activities as required. Reporting to the Development Manager, the Community Relations Coordinator is primarily responsible for guiding the donor experience and journey through one-time gift to annual or monthly sustainer to major, transformational, and planned gift. Experience in moving donors through the development cycle and up the donor pyramid is paramount to achieving success in this role.

A high attention to accuracy and detail combined with strong abilities to effectively task manage and organize daily activities and, communicate (written, spoken, interpersonal) are essential for success in this role. The Community Relations Coordinator is a union position (band two) and will be administered under the 2021 Collective Agreement between CKUA and IBEW 2228.

**Key Area of Focus - Annual and Monthly Giving Programs**

Donor Cultivation, Retention and Renewals
- Plan and implement targeted fundraising appeals to generate new donations (one-time/monthly), retain current donors, renew lapsed donors to strategically lead donors through development cycle to achieve year over year growth through philanthropic revenue
- Contribute to the coordination of fall and spring fundraising campaign appeals, and other activities as required
- Support the planning and delivery of stewardship activities in partnership with the External Relations: Community Engagement & Stewardship Team

Prospect Management and Research
- Data collection, tracking, researching and reporting to manage qualified prospecting process and systems to support strategic objectives for revenue development through philanthropy. Primary focus annual and monthly giving with regular support to Director, External Relations/CEO/Board for Major and Planned Giving.
- Support for Grants and other funding initiatives as required and delegated by the Development Manager.

Administration & Standard Reporting

Provide support as required to External Relations Assistant and Database Administrator on processing donations and other financial and administrative donor relations activities as required

**Key Duties and Responsibilities**
- Assist in the planning of, and coordinate and execute, the tactical delivery of fundraising appeals, campaigns, and other initiatives.
- Gather, collate, and maintain data and information to support ER-Team's accountability reporting to align with KPIs (Key Performance Indicators) for communications and development.
- Ensure data and lists are as clean as possible, and extremely well-maintained.
- Respond to donor queries regarding their donations in a prompt, efficient and effective manner to ensure the highest level of donor care.
- Ensure constituent records are up to date through data entry of all donor information regarding donations, donor data, comments, and feedback.
- Ensure all tax receipt-related queries are dealt with in a timely manner, and re-issues are made as required.
- Provide support for payment processing and basic reporting as required.
- Other duties as assigned.

**Desired Knowledge, Education and Experience**
- Minimum three (3) years’ fund development experience
- Strong ability to collaborate and build meaningful relationships with multi-sector stakeholders.
- Proficiency with Raiser’s Edge NXT, Luminate, Team Raiser, Microsoft Office 365 and Teams is critical for success in this role. Experience with Mailchimp and Corporate Sponsorship and Major and Planned Giving are assets.
- High attention to detail, thorough and accurate with excellent organizational skill.
- Strong record keeping and basic analysis to support performance measurement.
- Ability to organize workload, set priorities and manage multiple tasks.
- Ability to work independently.
- Excellent written and verbal communication skills.
- Knowledge of CRA (Canada Revenue Agency) fund development guidelines, best practices, and policies.
- Maintains a high degree of motivation and superior work ethic consistent with the mission and values of CKUA.

**Hours of Work and Location**
- Full-Time / M-F / 40-hour work week (evening / weekends as required)
- Flexible Hybrid Remote Work Environment (Edmonton based)

**Working Relationships**
- Reports to the Development Manager and provides support to Director, Community Relations/CEO/Board as required
- Works closely with Community Relations

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