Wireless Infrastructure Specialist

2 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 44592

**Job Category**:Information & Technology

**Division & Section**:Technology Services, Technology Services Delivery

**Work Location**:City Hall, 100 Queen St W, Toronto

**Job Type & Duration**:Full-time,Temporary (until December 31, 2026) Vacancy

**Hourly Rate and Wage Grade**:$41.33 - $45.26 hourly, TFS211, Wage Grade 12

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: L79 Full-time

**Number of Positions Open**: 1

**Posting Period**: 4-Mar-2024 to 18-Mar-2024
- Performs corporate-wide user administration i.e. planning, implementation, monitoring and control for existing and new features, services and telecommunications equipment regarding physical set up, database administration and maintains inventory controls.
- Ensures pro-active action is taken in the operation, installation and support of the City's telecommunications systems, solutions and services.
- Provides assistance and technical support in the system review process including planning, assessment, design and documentation of telecommunication systems for existing systems, upgrades and enhancements.
- Undertakes reviews of services including hardware/software identification for inventory and analysis of cost data including review of multiple vendor service offerings.
- Provides first level technical support for mobile telecommunication devices such as smartphones, hot spot modems, voice, PTT, and other handheld mobile devices to users including Senior Management, Council and Operational staff; provides second and third level technical support to ServiceDesk and Client Side Support.
- Monitors Mobile Device Management infrastructure, executes health check, conducts maintenance, applies patches and upgrades system versions to ensure critical devices remain operational.
- Liaises with Mobile Device Management and other IT teams for resolution of mobile service outages.
- Communicates with Vendor for mobile telecommunication trouble tickets, enhancements, hardware and software upgrades.
- Participates in the development of security policies and encryption measures, tests to ensure positive pass grade prior to implementation/roll out to the entire corporation.
- Responds to cross-divisional user inquiries, investigates and analyzes problems and develops solutions and/or action plans in response to inquiries regarding telecommunications issues.
- Liaises with vendors to purchase and maintain services/equipment including preparation of cost/benefit analysis of equipment and services.
- Maintains records of telecommunications account/number and equipment inventories, prepares activity reports and usage review/analysis.
- Reviews requests for mobile telecommunication device services with clients, which includes advising client on most suitable options. Determines feature requirements and oversees the ordering and implementation of mobile telecommunications services
- Coordinates with internal groups and the vendor to meet all client requested due dates.
- Validates enterprise wide wireless invoices for processing by Accounts Payable.
- Assists in the development and evaluation of RFP/Q/I for wireless services.
- Provides technical consulting services to other Divisions on how wireless services can improve delivery of their programs.
- Prepares and issues work orders to service providers, vendors and value added resellers.
- Schedules work with service provider technical staff.
- Assists in the measurement of traffic volumes and detailed usage using industry standard analysis methods.
- Liaises with departmental and divisional staff regarding telecommunications equipment, solutions and services.
- Delivers training for City staff (i.e. end user training, ServiceDesk Tier 1 training, and Client Side Support/Desktop Tier 2 training).

**Key Qualifications**:

- Post-secondary degree or diploma in a wireless telecommunication field or an equivalent combination of education and/or related experience.
- Extensive hands-on technical Tier 1, Tier 2 and Tier 3 experience in troubleshooting, diagnostics and programming mobile telecommunication devices such as smartphones, hot spot modems, voice and other hand held mobile devices in a large diverse client driven environment.
- Considerable experience configuring and provisioning mobile devices in Mobile Device Management Servers using AirWatch.
- Customer service experience in a client-focused environment, with excellent interpersonal and relationship-building skills

**You must also have**:

- Knowledge of Windows 10, Excel 2013, Outlook 2013 and Word 2013
- Knowledge of ServiceNow and Active Directory
- Knowledge of I&T related policies including Acceptable Use Policy and Mobile Device Policy
- Knowledge of Apple iTunes Store and Google Account
- Ability to prioritize, plan, organize and work independently and cooperatively with others in a team environment
- Strong problem solving skills
- Proven commitment to customer service, performance quality and continuou

  • IT Specialist

    4 days ago

    Toronto, Ontario, Canada Wasayal Full time

    Job Title: IT SpecialistJob Summary: The IT Specialist will provide comprehensive support for the organization's IT systems, ensuring optimal performance and availability 24/7. This includes supporting servers, networks, applications, end-user hardware/software, and providing excellent customer service to staff.Key Responsibilities:Resolve technical issues...

  • IT Specialist

    7 days ago

    Toronto, Canada Wasayal Full time

    Job Title: IT SpecialistJob Summary: The IT Specialist will provide comprehensive support for the organization's IT systems, ensuring optimal performance and availability 24/7. This includes supporting servers, networks, applications, end-user hardware/software, and providing excellent customer service to staff.Key Responsibilities:- Resolve technical issues...

  • IT Specialist

    5 days ago

    Old Toronto, Canada Wasayal Full time

    Job Title: IT Specialist Job Summary: The IT Specialist will provide comprehensive support for the organization's IT systems, ensuring optimal performance and availability 24/7. This includes supporting servers, networks, applications, end-user hardware/software, and providing excellent customer service to staff. Key Responsibilities: - Resolve technical...

  • IT Specialist

    6 days ago

    Old Toronto, Canada Wasayal Full time

    Job Title: IT Specialist Job Summary: The IT Specialist will provide comprehensive support for the organization's IT systems, ensuring optimal performance and availability 24/7. This includes supporting servers, networks, applications, end-user hardware/software, and providing excellent customer service to staff. Key Responsibilities: - Resolve technical...

  • IT Specialist

    6 days ago

    Old Toronto, Canada Wasayal Full time

    Job Title: IT Specialist Job Summary: The IT Specialist will provide comprehensive support for the organization's IT systems, ensuring optimal performance and availability 24/7. This includes supporting servers, networks, applications, end-user hardware/software, and providing excellent customer service to staff. Key Responsibilities: - Resolve technical...

  • Enterprise Technical Support Specialist

    17 hours ago

    Toronto, Canada City of Toronto Full time

    **Job ID**: 45208 **Job Category**:Information & Technology **Division & Section**:Technology Services, Technology Services Delivery **Work Location**:703 Don Mills Rd. **Job Type & Duration**:Full-time, Temporary (12 month) Vacancy **Hourly Rate and Wage Grade**:$48.49 - $53.14 **Shift Information**: Monday to Friday, 35 hours per week per...

  • IT Specialist

    4 days ago

    Toronto, ON, Canada Wasayal Full time

    Job Title: IT Specialist Job Summary: The IT Specialist will provide comprehensive support for the organization's IT systems, ensuring optimal performance and availability 24/7. This includes supporting servers, networks, applications, end-user hardware/software, and providing excellent customer service to staff. Key Responsibilities: -...

  • Infrastructure Specialist

    3 weeks ago

    Toronto, Canada PrecisionERP Incorporated Full time

    PrecisionERP/IT is recruiting for a Infrastructure Platform Specialist with HyperScience experience for a 1 yr. HYBRID project with our client here in Toronto, ON (CANADA) QUALIFICATIONS: -HyperScience ISSI -Document Capture - Machine learning platform -Scanning documents including hand written notes. ROLE: -Provide oversite and expertise for the...

  • Infrastructure Specialist

    3 weeks ago

    Toronto, Canada PrecisionERP Incorporated Full time

    PrecisionERP/IT is recruiting for a Infrastructure Platform Specialist with HyperScience experience for a 1 yr. HYBRID project with our client here in Toronto, ON (CANADA) QUALIFICATIONS: -HyperScience ISSI -Document Capture - Machine learning platform -Scanning documents including hand written notes. ROLE: -Provide oversite and expertise for the...

  • Infrastructure Specialist

    3 weeks ago

    Toronto, Canada PrecisionERP Incorporated Full time

    PrecisionERP/IT is recruiting for a Infrastructure Platform Specialist with HyperScience experience for a 1 yr. HYBRID project with our client here in Toronto, ON (CANADA)QUALIFICATIONS: -HyperScience ISSI -Document Capture - Machine learning platform -Scanning documents including hand written notes.ROLE: -Provide oversite and expertise for the HyperScience...

  • Infrastructure/Network Architect

    3 weeks ago

    Greater Toronto Area, Canada New Value Solutions Full time

    We are a national IT consulting company searching for an Infrastructure Network Consultant to be a part of our team for a client Roadmap development. The successful candidate will be someone who is experienced at an enterprise level with the following:1) Enterprise network design2) Wireless networks3) Delivering recommendations inline with INFRAM (healthcare...

  • Infrastructure/Network Architect

    3 weeks ago

    Greater Toronto Area, Canada New Value Solutions Full time

    We are a national IT consulting company searching for an Infrastructure Network Consultant to be a part of our team for a client Roadmap development. The successful candidate will be someone who is experienced at an enterprise level with the following:1) Enterprise network design2) Wireless networks3) Delivering recommendations inline with INFRAM (healthcare...

  • Infrastructure/Network Architect

    3 weeks ago

    Greater Toronto Area, Canada New Value Solutions Full time

    We are a national IT consulting company searching for an Infrastructure Network Consultant to be a part of our team for a client Roadmap development. The successful candidate will be someone who is experienced at an enterprise level with the following:1) Enterprise network design2) Wireless networks3) Delivering recommendations inline with INFRAM (healthcare...

  • Infrastructure/Network Architect

    3 weeks ago

    Greater Toronto Area, Canada New Value Solutions Full time

    We are a national IT consulting company searching for an Infrastructure Network Consultant to be a part of our team for a client Roadmap development. The successful candidate will be someone who is experienced at an enterprise level with the following: 1) Enterprise network design 2) Wireless networks 3) Delivering recommendations inline with INFRAM...

  • Infrastructure Specialist

    3 weeks ago

    Greater Toronto Area, Canada PrecisionERP Incorporated Full time

    PrecisionERP/IT is recruiting for a Infrastructure Platform Specialist with HyperScience experience for a 1 yr. HYBRID project with our client here in Toronto, ON (CANADA)QUALIFICATIONS:-HyperScience ISSI-Document Capture - Machine learning platform -Scanning documents including hand written notes. ROLE: -Provide oversite and expertise for the HyperScience...

  • Infrastructure Specialist

    3 weeks ago

    Toronto, ON, Canada PrecisionERP Incorporated Full time

    PrecisionERP/IT is recruiting for a Infrastructure Platform Specialist with HyperScience experience for a 1 yr. HYBRID project with our client here in Toronto, ON (CANADA) QUALIFICATIONS: -HyperScience ISSI -Document Capture - Machine learning platform -Scanning documents including hand written notes. ROLE: -Provide oversite and expertise for the...

  • Infrastructure Specialist

    3 weeks ago

    Greater Toronto Area, Canada PrecisionERP Incorporated Full time

    PrecisionERP/IT is recruiting for a Infrastructure Platform Specialist with HyperScience experience for a 1 yr. HYBRID project with our client here in Toronto, ON (CANADA) QUALIFICATIONS: -HyperScience ISSI -Document Capture - Machine learning platform -Scanning documents including hand written notes. ROLE: -Provide oversite and expertise for the...

  • Infrastructure Specialist

    3 weeks ago

    Greater Toronto Area, Canada PrecisionERP Incorporated Full time

    PrecisionERP/IT is recruiting for a Infrastructure Platform Specialist with HyperScience experience for a 1 yr. HYBRID project with our client here in Toronto, ON (CANADA)QUALIFICATIONS:-HyperScience ISSI-Document Capture - Machine learning platform -Scanning documents including hand written notes. ROLE: -Provide oversite and expertise for the HyperScience...

  • Network Specialist

    5 days ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Cloud Infrastructure Specialist

    3 weeks ago

    Toronto, Canada CBI Health Full time

    Posting Details Posted: February 23, 2024 Full-Time Locations Showing 1 location Ontario 3300 Bloor Street West Suite 900 Toronto, ON M8X2X2, CAN Ontario 3300 Bloor Street West Suite 900 Toronto, ON M8X2X2, CAN +0 more locations less locations Job Details Description Cloud Infrastructure Specialist CBI Health is...