Citrix Administrator

6 months ago

Montréal, Canada IDEKA Services Conseils Full time

**CITRIX ADMINISTRATOR**

**DETAILS**

**Status** : Consultation | **Language** : English | **Location**: Downtown Montreal

**RESPONSABILITIES**
- Serve as a Senior-level Citrix expert with both operational and design engineering responsibilities in a Windows Infrastructure environment
- Focus on automation and DevOps within the Citrix Perimeter
- Work closely with both IT and business partners to design and implement solutions supporting business needs
- Ability to multi-task and manage operational and project related tasks/responsibilities
- Must be able to act autonomously and manage projects efficiently
- Responsible for diagnosing and troubleshooting complex Application connection / performance issues
- Ensures all production changes are made in accordance with production lifecycle methodology and risk/change management guidelines
- Participate/Contribute with after-hours/weekend work in rotation with all team members
- Engage in global projects and client deliverables.
- Review and write Operational Procedure liaising with Paris counter-parts.
- Escalate incidents at rights level; to Control-Towers, and/or Management when appropriate.
- Review incidents on weekly basis to improve monitoring and reduce number of tickets.
- ITIL is a plus (Incident, Problem, Request, Change Management)
- This role requires the ability to explain & justify design decisions to IT peers and articulate the advantages and risks of alternative solutions
- The senior expert will provide technical mentoring to other team members within the department and actively participate in architecture reviews/strategic development activities
- Provide reports as per the management and compliance team request.

**CITRIX MANAGEMENT**
- Administer/Support Citrix infrastructure
- Provide L3 support for incident management
- Review capacity planning
- Responsible for maintaining and supporting the Citrix Application Virtualization environment
- Application virtualization support
- Support for critical in-house projects
- XenServer and XenDesktop support

**COMPETENCIES**

**Required**:

- Must have hands-on knowledge of Citrix technologies (NetScaler, Xen Apps, XenDesktop)
- Exposure to other infrastructure areas including: Active Directory, VMware, NAS Storage, Backup & Recovery, SQL Server, etc.
- Active Directory, DNS), scripting PowerShell and Agile methodologies a plus
- Several years of experience within IT Operations, infrastructure services support on below main technologies and expertise on below:

- Support users for L3 Citrix incidents
- VMware and Virtualization VDI
- Windows operating systems and related technologies (AD, DNS, NTP, DHCP, file system...)
- Automation skills/ Scripting skills in VBScript, CMD, Power Shell.
- Basic understanding of Project Management.
- Must be able to demonstrate deep technical troubleshooting and problem-solving skills.
- Strong autonomy
- Team player

**Desired**:

- Ivanti RES Profile Management experience
- Specific familiarity with Ivanti and MS Office products
- Architecture/design and implementation experience
- Experience with Ivanti, Scripting, Active Directory
- Knowledge of NetScaler
- Agile practices are a plus
- Your client oriented, and you’d like to teach and explain in a simple way complex problematic
- You are comfortable using communication tooling (like PowerPoint, digital tools, workshops,)
- French written and spoken is a plus

**EXPERIENCE**
- Minimum 3-5 (Intermediate) 7+ Years (Senior) level 3 infrastructure support
- Minimum 3-5 (Intermediate) 6+ Years (Senior) Citrix infrastructure support.
- Minimum 2-4 Years’ Scripting/PowerShell development.
- Minimum 2-4 Years’ Windows Server 2008 R2 installation and support.
- Minimum 2-4 Years’ XenServer installation and support.
- Minimum 2-4 Years’ XenDesktop installation and support.

**Salary**: $20.00-$150.00 per hour

Schedule:

- Monday to Friday

**Language**:

- English (required)

Work Location: In person

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