Desktop Engineer

3 weeks ago

Montréal QC, Canada Genpact Full time

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of [Consultant], [Windows Desktop Engineer]

The purpose of this job is to provide all aspects of Windows Desktop administration and provide technical guidance and support for windows administration.

This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Report (IR) and/or proactive needs for business.

Responsibilities

  • Handle day-to-day incidents and requests arising in Desktop and Remote Access environments within SLA
  • Manage and complete assigned projects
  • Provide status reports on managed system
  • Work with end users and IT staff to analyze and resolve problems escalated by the Service Desk.
  • Must be willing to handle varying shifts – primarily night shift.
  • Provide support of Citrix remote access environment including off-hours maintenance
  • Manage Active Directory settings as they apply to the systems managed by the department
  • Support distribution of software using Altiris
  • Support patching of workstations, desktops and virtual workstations.
  • Support file and print services for end users
  • Support building cameras and management systems in several US sites
  • Support Appsense environment for workstations and Citrix
  • Support Antivirus and DLP systems

Qualifications we seek in you

Minimum Qualifications

  • Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.

Preferred Qualifications/ Skills

  • Strong Analytical and problem solving skills
  • Ability to effectively interact with end users and IT staff in implementation of new functionality and solving problems
  • Strong written and verbal communication skills.
  • Capability to coordinate and execute projects assigned
  • Experience with batch scripting, VB and PowerShell as it relates to software implementation and workstation management
  • Experience supporting Citrix XenApp 6.5, 7.15 or higher
  • 3 to 4 years’ experience supporting in Windows 10 and it’s components:

  • Registry
  • Bit locker
  • Dot Net
  • MSI Installations
  • Experience with Microsoft Office 2013 and 2016
  • Support File and print services on Windows 2012 & 2016 Servers
  • Capability to coordinate and execute projects assigned
  • Ability to update and support Symantec Endpoint Protection, Lumens ion and Appsense
  • Capital Markets Domain knowledge is preferred.
  • Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.
  • Basic understanding of IT infrastructure and troubleshooting.
  • Technical and system expertise in relevant IT workstreams.
  • Strong analytical and problem-solving skills.
  • Advanced troubleshooting, including the ability to delve in more complex issues, which require a deeper understanding of systems and applications.
  • Specialized knowledge in specific areas allowing them to tackle intricate problems.
  • Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution.
  • Strong problem-resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration.
  • Escalation to L3 Support in timely manner when challenges require an even higher level of expertise and/or experience.
  • Ability to effectively interact with stakeholders in implementation of new functionality and solving problems.
  • Strong communication skills (written and verbal).
  • Capability to coordinate and execute projects assigned. Basic understanding of IT infrastructure and troubleshooting.

Experience:

  • Minimum of three plus (3+) years of relevant experience.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

  • Virtual Desktop Support Engineer

    3 weeks ago

    Montréal, QC, Canada US Tech Solutions Full time

    12+ Months Contract with possible extension Installing windows 10/11 and troubleshooting, hardware break/fix · Providing onsite support to Systems Must be bilingual (french/english) speaker · Desktop support technician (Win10/11, software install and troubleshooting, hardware break/fix). · May have to work shifts · Potential for a full time...

  • Virtual Desktop Support Engineer

    3 weeks ago

    Montréal, QC, Canada US Tech Solutions Full time

    12+ Months Contract with possible extension Installing windows 10/11 and troubleshooting, hardware break/fix · Providing onsite support to Systems Must be bilingual (french/english) speaker · Desktop support technician (Win10/11, software install and troubleshooting, hardware break/fix). · May have to work shifts · Potential for a full time...

  • Microsoft Desktop Support Technician

    3 weeks ago

    Montréal, QC, Canada Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Desktop Support Technician

    4 weeks ago

    Montréal, QC, Canada ESP Global Services Full time

    **Future Opportunities** We are currently sourcing interested individuals for potential future positions. You must have the right to work in Canada. If you'd like to be considered for upcoming opportunities, please express your interest, and we'll keep you informed. We are an equal opportunity employer. **About the Job**: As a Desktop Support Technician...

  • Desktop Management

    6 months ago

    Montréal, Canada Atlantis IT group Full time

    **Role**: Desktop Management - Infrastructure Services (IS) **Location**: Montreal **Description**: **Incident handling**: including troubleshooting, break fix; follows incident management process. **Service Requests**: Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component Queue management for...

  • Desktop Management

    6 months ago

    Montréal, Canada AstraNorth Full time

    **Role Description**: - Incident handling: including troubleshooting, break fix; follows incident management process. - Service Requests: Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component. - Queue management for incident resolution and request fulfillment. - Desk side support provides support in...

  • Citrix Engineer

    3 weeks ago

    Montréal, QC, Canada LanceSoft, Inc. Full time

    In-person Interview in Montreal, QC You have: Solid experience with infrastructure engineering, with design and architecture of enterprise systems. Strong experience in Powershell scripting Enterprise-level exposure with proven track record of deliverables in a large international organization. Capability to work autonomously, make independent...

  • Citrix Engineer

    3 weeks ago

    Montréal, QC, Canada LanceSoft, Inc. Full time

    In-person Interview in Montreal, QC You have: Solid experience with infrastructure engineering, with design and architecture of enterprise systems. Strong experience in Powershell scripting Enterprise-level exposure with proven track record of deliverables in a large international organization. Capability to work autonomously, make independent...

  • Senior Engineer

    3 weeks ago

    Montréal, QC, Canada Tata Consultancy Services Full time

    Inclusion without Exception TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our...

  • Senior Engineer

    3 weeks ago

    Montréal, QC, Canada Tata Consultancy Services Full time

    Inclusion without Exception TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our...

  • Senior Virtual Engineer

    3 weeks ago

    Montréal, QC, Canada Tata Consultancy Services Full time

    Inclusion without Exception TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our...

  • IT Support Analyst

    1 month ago

    Montréal, QC, Canada Aversan Full time

    A Infrastructure Technology Analyst will provide computer support services to users in all areas of the company, address various technical incidents and problems, work with various types of software, and support PC hardware/peripherals and operating system platforms within secure environments. **Responsibilities**: - Tasks include Account administration,...

  • Service Desk Agent

    3 weeks ago

    Montréal, QC, Canada Tata Consultancy Services Full time

    About TCS: Tata Consultancy Services is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive powered portfolio of business, technology, and engineering services and solutions is delivered...

  • Service Desk Agent

    3 weeks ago

    Montréal, QC, Canada Tata Consultancy Services Full time

    About TCS: Tata Consultancy Services is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive powered portfolio of business, technology, and engineering services and solutions is delivered...

  • Service Desk Agent

    1 month ago

    Montréal, QC, Canada Tata Consultancy Services Full time

    **About the job** **L’inclusion sans exception** TCS est un employeur qui souscrit au principe de l’égalité des chances et encourage la diversité de race, de nationalité, d’ethnie, de sexe, d’âge, de capacité physique, de neurodiversité et d’orientation sexuelle, afin de former une main-d’œuvre à l’image de la société. Notre...

  • Deskside Support Analyst

    2 months ago

    Montréal, QC, Canada Aversan Full time

    Our client's IT Department is seeking an Infrastructure Technology Analyst to join their Tier 2 Deskside Support team. In this role, you will provide computer support services to users across the company, address various technical incidents and problems, work with different types of software, and support PC hardware/peripherals and operating system platforms...

  • Leadership Technical Program Manager Ii, Chrome

    1 month ago

    Montréal, QC, Canada Google Full time

    **Minimum qualifications**: - Bachelor's degree in a technical field, or equivalent practical experience. - 8 years of experience in program management. - 5 years of experience in people management, including experience mentoring and managing a team. **Preferred qualifications**: - 8 years of experience managing cross-functional and team projects. -...

  • Agent/agente de gestion de contrats

    3 weeks ago

    Montréal, QC, Canada Tata Consultancy Services Full time

    Tata Consultancy Services is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive powered portfolio of business, technology, and engineering services and solutions is delivered through its unique...

  • Agente de bureau

    3 weeks ago

    Montréal, QC, Canada Tata Consultancy Services Full time

    Tata Consultancy Services is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive powered portfolio of business, technology, and engineering services and solutions is delivered through its unique...

  • Technical Writer

    3 months ago

    Montréal, QC, Canada Maya HTT Full time

    MAYA HTT is a world leading developer of digital industries software solutions. The world’s top tier engineering and manufacturing organizations rely on MAYA’s experience and expertise to achieve the full potential of their software investment. MAYA HTT is at the forefront of innovation technology. Our team delivers extensive engineering and CAE...