IT Support Technician

5 months ago

Montréal, Canada Intelcom Full time

Ride the next mile with us
- Reporting to the Team Lead, Information Technology, the incumbent will be responsible for the IT implementation of new stations across Canada as well as providing day-to-day IT support to all corporate users.

Main responsibilities:

- Order and install all IT equipment.
- Establish technological tools for new users.
- Maintain the equipment and software of users' computers.
- Remedy situations during working hours or after, when necessary.
- Provide and deploy new software and equipment.
- Provide support and technical advice to users.
- Participate in deployments of technical projects.
- Plan and perform regular software updates.
- Provide support to users of platforms used by operations.
- Installation of networking equipment.

Knowledge, skills and experience required:

- Up to 2 years of IT experience.
- DEP in IT Support or Diploma in computer science, preferably.
- Desktop software support.
- Active Directory and Exchange account management.
- Experience installing cable and network hardware required.
- Antivirus software such as Webroot, McAfee, Symantec, Sophos, etc..
- Remote access software such as TeamViewer, Goto2Assist, Join.me, RDP, Citrix etc..
- ITSM software such as Remedy, Track-IT, Heat, etc..
- Backup software like Arcserve, Backup Exec, etc..
- Fault diagnostic tools like Process Monitor, Event Viewer, etc..
- Having demonstrated troubleshooting skills.
- Excellent interpersonal, organizational and administrative skills.
- Must understand the environments of office networks and Windows servers.
- Must understand VPN, remote connectivity and network concepts in general.
- Experience in project management would be an asset.
- Experience with ProgressionLive would be an asset.

Required skills:

- Must be focused on customer service.
- Must be a motivated team player.
- Must have professional experience in technical support.
- Must be accurate and consistent in the execution of policies and procedures.
- Must be able to establish and maintain good relationships with colleagues internally and external customers.
- Must be good at logic analysis and problem solving.
- Must hold a business ethic and responsible behavior.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

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