Undergraduate Assistant

3 weeks ago

Toronto, Canada University of Toronto Full time

**Date Posted**:03/28/2024
**Req ID**: 36700
**Faculty/Division**: Faculty of Arts & Science
**Department**: Department of Art History
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00001988

**Description**:
**About us**:
The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

Founded in 1935, the Department of Art History has achieved an international reputation for scholarly and creative excellence. Art History’s extensive library resources, vast on-campus art collection and Federated Academic Digital Imaging System - developed completely within the Department of Art History - are enhanced by access to the country’s most vibrant, diverse and well-represented art community.

**Your opportunity**:
Under the general direction of the Chair, and working closely with the Associate Chair, Undergraduate Studies, the incumbent is responsible for providing a wide range of undergraduate administrative support.

**Your responsibilities will include**:

- Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines
- Responding to enquiries within the defined scope of the role and redirecting as appropriate
- Maintaining course information on student information systems
- Keeping well-informed on University programs, policies and procedures
- Liaising with students and faculty to coordinate program activities
- Disseminating program and/or service information
- Handling sensitive and/or confidential information
- Generating reports

**Essential Qualifications**:

- Advanced College Diploma (3 years) or acceptable combination of education and recent and equivalent experience.
- Minimum two years of recent and related experience in an undergraduate academic department providing program administration and working with students and faculty.
- Experience working with academic and student related programs, practices, and procedures.
- Experience providing front-line service and detailed explanations to prospective & current undergraduate students from diverse backgrounds.
- Experience preparing reports, updating program communications materials (handbooks, newsletters, websites, etc.) and maintaining files.
- Experience working with the University of Toronto and Faculty of Arts and Science undergraduate practices and procedures, and the University of Toronto fees schedules.
- Experience working with students, faculty, and the public with tact and discretion.
- Demonstrated advanced computer skills, including MS Office (e.g. Word, Excel, Outlook, etc.), databases, content management system or other website management system, and group scheduling software.
- Advanced skills using ROSI, ROSI Express, eMarks, Degree Explorer, Quercus, or other similar student information systems.
- Ability to take initiative and work proactively, with demonstrated experience recommending process and workflow improvements.
- Excellent organizational and time-management skills with demonstrated ability to meet deadlines, and to manage competing, new, and changing priorities.
- Demonstrated strong client service orientation and ability to communicate with tact, diplomacy, and discretion on handling confidential information.
- Excellent written and verbal communication and interpersonal skills.
- Strong attention to detail, with the ability to implement and maintain processes for detailed and accurate records.

**Assets (Nonessential)**:

- Knowledge of and familiarity with the programs at the Department of Art History.

**To be successful in this role you will be**:

- Adaptable
- Approachable
- Communicator
- Multi-tasker
- Organized
- Problem solver
- Team player

**Please note**:

- This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto's Alternative Work Arrangements Guidelines.

**Closing Date**: 04/09/2024, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Continuing
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Administrative / Managerial
**Recruiter**: Daniel Hoverd

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