Associate Operations Representative

2 months ago

Mississauga, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Associate Operations Representative

**What is the opportunity?**

Account Services Representatives are responsible for receiving, preparing and processing high volumes of client deposits in a production environment. These individuals will process routine data entry through on-line input of transactions, and develop a basic understanding of products and processes in the Deposit Processing Department. Activities also include balancing transactions and deposits received from clients and branches with emphasis on throughput, accuracy and production.

Please note that these are full time positions for either night shifts or day shifts. We are looking for applicants who can work 5 shifts per week.

The shifts we are hiring for are:
Night Shift:
Sunday evening to Thursday Evening

11:00pm - 7:00am

Day Shift

Monday to Friday

7:30am - 3:30pm Day Shift, Flexibility for Overtime

**What will you do?**
- Deposit Processing
- Showcase basic understanding of basic products and processes.
- Follow standard procedural guidelines
- Processes work volumes and provide consistent service within established benchmarks contributing to the achievement of business SLA/KPI.
- Verify cash from ATM and Business deposits and enter in on-line processing system.
- Identify potentially fraudulent activity at point of entry into financial system.
- While most of the shift is spent sitting, this can be a physically demanding position.

**What do you need to succeed?**

**Must Have**
- Client focused Mind set
- Capacity to handle repetitive tasks
- Ability to lift 25 to 40 lbs (depending on position)
- Excellent communication skills
- Able to stand and/or sit for long periods of time
- Flexibility of work family balance

**Nice to Have**
- Cash handling and balancing experience
- Finance or banking background/education
- Experience working in a productivity driven environment where performance is managed through benchmarks or quotas

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities

**Job Summary**

**Address**:
MISSISSAUGA, Ontario, Canada

**City**:
CAN-ON-MISSISSAUGA

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Technology and Operations

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-03-24

**Application Deadline**:
2023-04-07

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

**Join our Talent Community**

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