Bar Manager

7 months ago

Toronto, Canada Lulu Bar Full time

***

Reporting to the General Manager at Lulu Bar, the Bar** **Manager contributes to all front of house operations specifically related to the bar and is responsible for several functions including but not limited to scheduling, inventory control, coordination of sales, guest services, budgeting, and employee training. Must have a constant presence in the restaurant and ensure the company image is always positively supported through remarkable client experiences with consistently high levels of service. This position consists of 3-4 days a week bartending, with 1-2 days on administrative work.

**WHO WE ARE**

**Concorde is coming to Toronto** Concorde Group first entered Calgary’s hospitality scene in 1987 and 36 years later has grown to become one of Canada’s largest and most diverse hospitality companies.

Lulu Bar is an escape from the ordinary. Its welcoming vibe is reminiscent of hidden gems from your last vacation, only better because its right here in your own backyard. With a healthy, Pacific
- inspired menu, Lulu’s wood
- fired food is light and fresh
- but heavy on flavour. Lulu has consistently earned its spot on Canada’s Best 100 Restaurants List since 2020 when it first opened.

**COMPENSATION**
- Competitive annual salary.
- Gratuities.
- 2 weeks’ vacation.
- Company meal and cell-phone allowance
- Paid leave for sick and bereavement.
- Extended health benefits after 90 days.
- Company-wide food & beverage discount & access to frequent local business discounts/specials

**WHAT YOU’LL DO**

**Lead**
- Effectively manage consistent cooperation and communication between the front and back of house staff.
- Understand and execute operations of a bustling business using all current HR policies, operations procedures, standards, specifications, guidelines, and training programs.
- Ensure that all team members are trained to anticipate guests’ needs and all are made to feel welcome by delivering responsive, friendly, and courteous service.
- Delegate appropriate tasks and manage staff workloads.
- Provide instruction for staff members and coach employees to improve learning and enhance performance.

**Guest Experience**
- Ensure every guest is handled with the highest level of professionalism and complaints are dealt with quickly and efficiently.****:

- Understand products and services, develop new prospects for opportunity, and understand guest needs clearly.

**Administrate**
- Forecast sales to formulate goals and assist employees to meet goals.
- Research a variety of craft and smaller batch breweries and wineries to continually update the beverage menu.
- Manage personal promo budget and report any overages to General Manager.
- Manage cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
- Evaluate current practices and processes, immediately recognize potential areas of conflict, and initiate ways to improve current business methods, quality of products and guest service.
- Occasionally perform physical activities in a variety of environmental conditions that require moderate to maximum strength including sitting, climbing, lifting, balancing, walking, and handling of materials.
- Use logic and reason to identify solutions and alternatives for a successful outcome in many situations including cost/benefit analysis, sales and product quality, and conflict resolution.
- Work overtime when needed and assist the workload of others.
- Execute any other tasks required.

**WHAT YOU HAVE**
- Previous experience with demonstrated success in a comparable role for an establishment of similar guest capacity, staff number, and affected by seasonality (at least 3 years preferred).
- Advanced knowledge of industry best practices, guest services and food and beverage.
- Strong communication skills with ability to establish and develop relationships with employees, partners, vendors, and customers.
- Demonstrated ability to consistently meet or exceed sales objectives and substantial knowledge and experience successfully executing modern sales strategies.
- Practiced leadership skills in a hospitality environment and demonstrated ability to manage and train a team while positively influencing employee behavior and development.
- Ability to maintain professionalism, control, and composure in difficult and stressful situations.
- Demonstrated ability to organize efficient work schedules, delegate tasks and work effectively under pressure to achieve objectives.
- Working knowledge of applicable employment related legislation.
- Experience handling employee issues/concerns and executing performance management procedures including performance reviews, disciplinary actions, and terminations.
- Strong team player that leads by example and has demonstrated the ability to reliably execute or delegate work to meet objectives.
- Experience and knowledge of budget analysis methods, general accounting skills and ability to

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