Sales and Marketing Coordinator

7 months ago

Markham, Canada Ikou Inc. Full time

**COMPANY BACKGROUND**

Ikou Inc. is a leading North American direct-to-consumer retailer, manufacturer, and distributor of premium bathroom lifestyle products, including vanities, faucets and accessories

**Company Values**

**Team Player**
- **Collaborative**: Actively engage in discussions, listen to others' and be

curious. Encourage a culture where every team member feels valued

and heard. We make each other better by providing feedback and

developing each other's capabilities.
- **Supportive**: Offer help to your fellow team members, and be willing to

step outside one's specific role to support team objectives. Celebrate

successes and learn from failures together.
- **Adaptable**: Demonstrate flexibility in responding to changes in tasks,

team dynamics and business changes. Embrace change, and be willing

to adjust one's own approach for the benefit of others.

**Accountable**
- **Take Ownership**:Take accountability and be proud of your work. Own

the outcome you’re striving for and take pride in your work. Be

transparent in your journey.
- **Resourceful**:Be creative and resourceful in solving problems. Show

courage in finding effective ways to achieve goals.
- **Proactive**: Demonstrate initiative and always strive to go above and

beyond, no matter the task.

**Premium Customer Experience**
- **Above and beyond**:Actively listen to customers to understand their

needs and expectations. Provide an experience that is above and

beyond their expectations. Under promise, over deliver.
- **Attention to Detail**:Ensure that every customer interaction and

product/service delivery is of the highest quality. Strive for a premium

product experience 100% of the time.
- **Responsive**:Respond to customer inquiries and issues quickly.

Anticipate customer needs and ensure a premium experience that wows

them. Strive for something memorable.

We hold high regard to our company values and we expect the same to all employees who join Ikou.

**Overview**

**Duties and Responsibilities**
- Provide administrative assistance to Sales and Marketing department including producing letters, memos, reports, spreadsheets, filing; and general administration for the sales department
- Responsible for end-to-end operational management of product listing on our partner portals (Nationals) including duties such as to monitor accuracy, reviews and any other daily operational needs, red-flag issues on partner website like incorrect product details mentioned or incorrect inventory ‘stock out’, and coordinate with the external partner to provide all backend details for our new website
- Responsible for handling daily sales operations including any retailer related forms, promo documentation, promo calendar maintenance
- Coordinate the process for onboarding products, step by step process of product launch
- launching promotions and other sales and marketing related functions
- Managing our CRM and customer portals -Commerchub, Hubspot and SPS commerce
- Pricing analysis, Review Ikou pricing
- Working with retail buyers to ensure promo schedules are adhered to and ensure the promo plan is onboarded
- Understanding of our competitors and their pricing - ensure we remain competitive in like product
- Create presentations - use of Canva is considered an asset
- Coordinating with outside resources for media use (Renderings, website etc)
- Maintain Sales Dashboards and promo calendars
- Understanding of our competitors and their pricing - ensure we remain competitive in like product
- Creation and maintenance of product and customers and co-ordinate within internal teams to gather/ verify information
- Responsible for handling daily sales operations including any retailer related forms, promo documentation, promo calendar maintenance
- Responsible for onboarding products and launching promotions and other sales and marketing related functions.
- Understanding of our competitors and their pricing - ensure we remain competitive in like product
- Coordinate social media initiatives

**These are illustrative duties and the job holder will be expected to become involved in a range of work to enable the department to respond effectively to the requirements of the Company.**

**Skills and Qualifications**
- Excellent presentation skills *
- Detailed oriented *
- CommerceHub experience required *
- Hub Spot knowledge or CRM equivalent *
- Must be very proficient with Excel, database software.*
- Able to Work in a fast-paced and intense environment
- Organized planner and time management skill *
- Excellent written and oral communication skills, can-do attitude *
- Proactive attitude, self starter self-directed
- Well-spoken, detailed oriented, curious and resourceful

**Experience**:

- Sales and Marketing Coordinator or Sales Admin: 5 years+

Pay: $55,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

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