Sales Development Representative

6 months ago

Quebec City, Canada Genesys Full time

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Position Purpose

The Sales Development Representative is responsible for generating quality new business pipeline for the sales force through a combination of inbound & outbound efforts. They also may serve as the main point of contact to build relationships with incoming calls and web inquiries.

Key Responsibilities
- Build rapport with contacts by offering resources (webinar invitations, white papers, relevant blog articles, etc.) and understanding where the prospect is in the buying process
- Transform Marketing leads to sales opportunities that meet a minimum qualification criterion (BANT), by educating and challenging prospective buyers
- Partner with field sales representatives on targeting account planning and competitive strategies
- Engage in outbound prospecting including cold calling and leveraging intent data to generate interest
- Expand on key buying personas and units in target companies (via internal and external subscription databases, LinkedIn, etc.)
- Engage with social media channels to effectively build relationships and interact with prospects and customers.

Required Qualifications
- Equivalent experience (2+ years)
- Excellent written and verbal communication skills
- Displays a sense of curiosity and problem solving in uncovering prospect/customer needs
- Demonstrated ability to actively listen
- Comfortable reaching out to new contacts via phone and/or other channels and building rapport
- Ability to constantly prioritize work with strong time management skills
- Resourceful and ability to adapt quickly to a changing environment
- Ability to work independently and as part of a team
- Driven to exceed defined individual and team targets and quotas
- Comfortable with remote and distributed teams, as well as flexible work arrangements

Additional Requirements:

- Fluent in French.
- Salesforce and Lead Management platforms (Outreach, Salesloft ) experience is a plus
- Savvy with social selling, blogging, video, as well as all digital collaboration tools is a plus

**Benefits**:

- Medical, Dental, and Vision Insurance
- Paid Parental Leave
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off
- 401(k) matching program
- Adoption Assistance
- Infertility treatments

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit


Reasonable Accommodations:
Reasonable Accommodations Form

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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