Experienced Service Manager

2 months ago


Stony Plain, Canada Stony Plain Chrysler Full time

We're looking a full-time **EXPERIENCED** **SERVICE MANAGER** to join our growing team If you love dealing with people and are looking to join the Stony Plain Chrysler family where we treat our customers like family, then we want you This is a full-time position offering an industry leading family-focused work schedule. As the Service Manager, you will report to the Fixed Ops Manager and, as a key player, will be responsible for the entire service department. You will manage all roles including Service Advisors, Technicians, and Warranty.

We take pride in providing excellent customer service and are looking for an individual who is passionate about the success of the Service Department and our customers. We treat our employees and customers like family — at Stony Plain Chrysler our staff and customers aren’t just another number.

**Responsibilities include**:

- Overseeing and managing mechanical, lube, and tire services
- Setting quality standards and maintain the quality of shop activities
- Ensuring completion of shop maintenance and repair work
- Handle customer complaints and inquiries in a courteous and professional manner and escalate them to the Fixed Ops Manager when unresolved
- Ensuring technicians’ compliance with company standards regarding quality, safety, and customer service
- Schedule, track, and record staff training
- Manage morale of the shop by setting and demonstrating strong business ethic when dealing with employees, suppliers, and customers
- Maintaining the cleanliness of the shop
- Promote a culture that focuses on exceeding the expectations of our customers
- Collaborate with the Fixed Ops Manager on all business, personnel, and administrative aspects of the Service Department
- Work with the IT/Web Manager on monthly marketing and promotions
- Other duties as required

**Requirements**:

- Service Manager experience
- Previous Service Advisor experience
- Customer service oriented
- Stellantis (FCA/Chrysler) experience
- Effective leadership skills with a strong focus on operations and business processes
- Knowledge of mechanical services
- General knowledge of warranty procedures and policies
- Team player
- Goal driven and self-motivated
- Strong communication and interpersonal skills
- Continuously looking to learn and use new skills and the demonstrated ability to recognize opportunities for improvement
- Flexible, patient, and calm when working with tight schedules
- Availability to work some Saturdays
- Experience with PBS, DealerConnect, and other automotive service systems

**We Offer**:

- Company benefits (including comprehensive health and dental)
- Competitive pay plan
- Ongoing training & professional development
- Safe & healthy work environment

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Stony Plain, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)
- Service Manager: 1 year (preferred)
- customer service: 1 year (preferred)
- DealerConnect: 1 year (preferred)
- PBS: 1 year (preferred)
- Stellantis (FCA/Chrysler): 1 year (preferred)

Licence/Certification:

- driver's license (preferred)

Work Location: In person



  • Stony Plain, Canada Stony Plain Chrysler Full time

    We're looking a full-time **EXPERIENCED** **SERVICE MANAGER** to join our growing team! If you love dealing with people and are looking to join the Stony Plain Chrysler family where we treat our customers like family, then we want you! This is a full-time position offering an industry leading family-focused work schedule. As the Service Manager, you will...


  • Stony Plain, Canada Agriterra Equipment Full time

    **General Service Manager** Agriterra Equipment is one of North America's largest AGCO dealers. Representing exceptional brands, including Massey Ferguson, Fendt, Rogator, Bourgault, Morris, and Cub Cadet. Agriterra is also the first authorized sales and service centre for CAT agricultural products in North America. We've grown from 3 locations (in 2013) to...

  • Experienced Operator

    2 months ago


    Stony Plain, Canada Viking CIP Ltd. Full time

    **About Viking CIP**: - Viking CIP Ltd is an Alberta-based company that provides on-site mobile heat exchanger cleaning and vacuum truck services to major Oil & Gas Corporations, Municipal customers, and the manufacturing sector. Viking has expanded its operations, facility, and field equipment to continue its 8th consecutive year of growth. - Viking is...

  • Building Manager

    5 days ago


    Stony Plain, Canada INNhotels Full time

    **JOB SUMMARY**: Sunrise International is seeking an experienced Building Manager to oversee the operations of a luxury apartment building located in Stony Plain, Alberta. The Building Manager will be responsible for ensuring the safety and security of the building and ensuring a smooth and comfortable living experience for our tenants. **JOB...


  • Stony Plain, Canada Pizza Hut Canada - Marble Group - Store 30425 Full time

    **Location: 4410 48 St., Stony Plain, Alberta** To eat. To laugh. To share. That’s why people come to Pizza Hut. It’s the calling of our Restaurant General Managers to make them feel like family with smiles, teamwork and dedication. If you’re an experienced restaurant or retail manager, think about a career with Pizza Hut. You know who you are - a...

  • Program Manager

    2 months ago


    Stony Plain, Canada I Have A Chance Support Services Ltd. Full time

    **Title: Program Manager** **Salary**:70,000 - 72,000 per annum **Term**:Full-time **Location**:Stony Plain (Onsite) I Have A Chance Support Services Ltd. is looking for an experienced **Program Manager **to oversee the Client Care Department. The Program Manager will be responsible to ensure that individual programs are in line with IHACSS’ Mission,...

  • Finance Manager

    4 hours ago


    Stony Plain, Canada AutoCanada Full time

    We are looking for an experienced **Financial Services Manager** to join our growing team! This role requires someone with an entrepreneurial spirit that wants to build a business and has the time and work ethic to do so! The Finance Manager oversees clients and assists in structuring deals in compliance with lender guidelines and dealership policies,...


  • Stony Plain, Canada Energy Crane Service Full time

    Summary: Energy Crane Service is on the lookout for a Mobile Crane Field Technician! We need a dynamic, motivated team player who can handle essential duties professionally and promptly. Join our service team to ensure safe, effective, organized, and professional crane maintenance, repair, and performance. Duties and Responsibilities: - Extensive...


  • Stony Plain, Canada XCMG Canada Ltd. Full time

    **URGENTLY HIRING** XCMG Canada Ltd. is currently seeking an energetic individual to join a growing and dynamic team as the Technical Service Manager at our office located in **Stony Plain, AB**. Reporting to the Director of Operations, the Technical Service Manager for General Construction Industry will be counted upon to provide support and guidance for...


  • Stony Plain, Canada Energy Crane Service Full time

    **Energy Crane Service - Mobile Crane Field Technician** Base Location: Alberta - Stony Plain Work location - Field (Western Canada) Employment Type: Full Time / On-call **Summary**: Energy Crane Service is seeking a Mobile Crane Field Technician! We are seeking a dynamic and motivated team player to perform essential duties in a professional and timely...

  • Service Manager

    1 month ago


    Stony Plain, Canada XCMG Canada Full time

    **Job Summary** XCMG Canada Ltd. is currently seeking an energetic individual to join a growing and dynamic team as a Service Manager at our Canadian headquarters located in **Edmonton, AB**. This role will focus on our mobile elevating platform equipment lines. In this position, you will be providing technical expertise on XCMG equipment to dealers and...


  • Stony Plain, Canada XCMG Canada Full time

    XCMG Canada Ltd. is currently seeking an energetic individual to join a growing and dynamic team as a Service Manager at our Canadian headquarters located in **Stony Plain, AB**. This role will focus on our crane and hoisting equipment lines. In this position, you will be providing technical expertise on XCMG equipment to dealers and customers, including...


  • Stony Plain, Canada Quesada Burritos & Tacos Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work setting**: - Willing to relocate **Tasks**: - Plan, organize, direct, control and evaluate daily operations - Conduct performance reviews - Cost products and services - Organize and maintain inventory - Monitor revenues and modify procedures and...

  • Food Services Manager

    2 months ago


    Stony Plain, Canada Quesada Burritos & Tacos Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work setting**: - Willing to relocate **Tasks**: - Plan, organize, direct, control and evaluate daily operations - Conduct performance reviews - Cost products and services - Organize and maintain inventory - Monitor revenues and modify procedures and...

  • Service Advisor

    1 week ago


    Stony Plain, Canada Stony Plain Chrysler Full time

    **Job Summary** We're looking for a full-time Service Advisor to join our busy, growing team! If you love dealing with the public, have great customer service skills, and are looking to join the Stony Plain Chrysler family where we treat our customers and employees like family, then we want you! This is a full-time position, hours are 7:30-5 three days a...

  • Service Advisor

    5 days ago


    Stony Plain, Canada Stony Plain Chrysler Full time

    **Job Summary** We're looking for a full-time Service Advisor to join our busy, growing team! If you love dealing with the public, have great customer service skills, and are looking to join the Stony Plain Chrysler family where we treat our customers and employees like family, then we want you! This is a full-time position, hours are 7:30-5 three days a...

  • Service Coordinator

    1 week ago


    Stony Plain, Canada FUTURE AG INC Full time

    '''Job Overview: We are seeking a highly organized and customer-focused Service Coordinator to join our team. As a Service Coordinator, you will be responsible for providing exceptional customer service and coordinating service requests. This role requires excellent communication skills, strong attention to detail, and the ability to multitask...

  • Receptionist

    2 weeks ago


    Stony Plain, Canada Auxillio VetShield Full time

    **Receptionist** **VetShield** has a great opportunity available in Stony Plain, Alberta for an experienced Receptionist. The business has been around for years, a newly renovated building and updated medical equipment! The business is focused on providing patients with affordable and quality medical care. You'll be surrounded by a team of animal lovers who...

  • Receptionist

    4 weeks ago


    Stony Plain, Canada Auxillio VetShield Full time

    **Receptionist** **VetShield** has a great opportunity available in Stony Plain, Alberta for an experienced Receptionist. The business has been around for years, a newly renovated building and updated medical equipment! The business is focused on providing patients with affordable and quality medical care. You'll be surrounded by a team of animal lovers who...

  • Hygiene Coordinator

    2 days ago


    Stony Plain, Canada 123Dentist Full time

    The team at **Stony Plain Dental **Centre** **located in **Stony Plain, AB** is looking for a passionate, hard-working **Hygiene Coordinator **on a **full-time** basis. - The ideal Hygiene Coordinator for our team will be highly motivated to coordinate and manage the hygiene schedule to ensure patients' treatment and satisfaction. **WHAT WE ARE...