Service Manager

2 weeks ago


Stony Plain, Canada XCMG Canada Full time

**Job Summary**

XCMG Canada Ltd. is currently seeking an energetic individual to join a growing and dynamic team as a Service Manager at our Canadian headquarters located in **Edmonton, AB**. This role will focus on our mobile elevating platform equipment lines. In this position, you will be providing technical expertise on XCMG equipment to dealers and customers, including answering questions, troubleshooting problems, providing technical support, liaising with the factory engineers as well as providing training/training materials to support dealerships.

**Duties and Responsibilities**
- Continue the development and improvement of the PDI process to continue the improvement of all CCI equipment.
- Provide technical support and expertise to dealers and customers including but not limited to troubleshooting issues and answering questions related to XCMG equipment.
- In cooperation with factory representatives, develop training materials and technical documentation to support dealers and customers.
- Deliver training to educate and support dealers with equipment trouble shooting and repairs.
- In conjunction with the XCMG US American Research Center and our US Subsidiary XCMG North America - The Technical Services Manager will hold responsibility for developing, implementing, and administering a warranty claims process which.
- Providing warranty support to dealers and customers by answering questions, troubleshooting issues, and facilitating the process.
- Liaising with factory representatives to address issues, develop support processes and policies as well as supporting product improvements and adjustments.
- Develop and maintain a Failure Analysis process to supply dealers with the ability to share product failure information & corresponding corrective actions.
- Responsible for the management, delivery, and administration of Product Improvement Processes and letters.
- Responsible for managing any Parts/Component rob on machinery to ensure mechanical integrity and replacement of any and all parts/components removed from equipment.
- Support the development, implementation and adherence to health and safety process and procedures.

**Experience and Skills**
- Red seal heavy duty technician certificate or equivalent work experience in the construction industry.
- Minimum 5 years’ service experience as a technician, Foreman, or Service manager.
- Experience with aerial platforms is required.
- Knowledge of the heavy equipment & dealership service departments.
- Ability to filter and correlate the different data source to create an accurate recommendation.
- Understand effective inspection process and equipment lifecycle planning.
- Strong organizational and time management skills.
- Diligently practice Safe Working Habits.
- An understanding of basic inventory, purchase order and invoicing systems.
- Strong computer skills
- Some travel required
- Must be currently eligible to work in Canada.
- Ability to frequently lift 30-50 lbs.
- Flexibility to work daytime and on occasional weekends.
- Full benefit package after 3 months
- Potential for Travel for education purposes.

**Schedule**:

- Monday to Friday
- 8:30am to 5:00pm
- 40 hours a week

**Growth Potential**:

- Opportunities for growth and education with XCMG and Cummins/Perkins/Kubota products.
- Opportunities for growth with aftermarket products.
- Potential for overtime pay.

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Stony Plain, AB T7Z 1V7: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 2023-07-21


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