Lease Expiry Coordinator, Bilingual

6 months ago

Winnipeg, Canada CWB Financial Group Full time

At

CWB

, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention. We seek out and embrace new ideas, knowing that better is always possible. We believe that how we do things is as important as what we do. And we harness the power of inclusion. Our culture is who we are and how we show up - as individuals and as a team - to accomplish our strategy.
- La version française suivra._
- Role Specifications
- On-site requirements. Collaborative connections.
- Location: Winnipeg, MB.
- CWB National Leasing. Equipping your business for growth.
- CWB National Leasing is Canada's largest and longest-standing equipment leasing & financing company - supports equipment dealers secure hassle-free financing solutions & secure equipment with a full range of financing in agriculture, construction, transportation, forestry, health care, commercial, and golf and turf equipment industries across Canada
- Inclusion has power.
- Labels don’t matter here. But your perspective does.
- Bring you. All of you. Feminist. Ally. Outdoor enthusiast. Indigenous elder. Storyteller. Artist. Landscape photographer. Animal rights activist. Student.

The opportunity

The Bilingual Lease Expiry Coordinator is required to provide excellent customer service to our customers and business partners by coordinating and managing the lease end process. This position is responsible for providing/or assisting with training within the department when needed.

The day-to-day- Accurately update, maintain and manage information within the systems applicable to Lease Expiry i.e.: financial adjustments, account reconciliations and the appropriate terminations.- Manage and administer the process required when a lessee or vendor elects to return the equipment at the end of a lease.- Manage and administer the payout process of a lease, which includes: the collection of the balance of payments, obtain a decision to the first right of refusal on the purchase option with the appropriate party, provide the required return authorization documents and manage the return of the equipment to the appropriate liquidator.- Understand and communicate all terms and conditions of a customer’s lease or rental contract in a professional manner.- Understand and communicate with clarity all of the expiry options available (purchase, monthly renewal, trade up or return).- Review and identify accounts that are coming to expiry that are delinquent and take the appropriate action to have all delinquencies cleared before expiry notification.- Identify and process customer refunds within allotted authority when required.- Contact customers and collect delinquent amounts related to buyouts, payouts and monthly renewal.

Customer Focus:
- Focus on and provide quality customer service at all times.- Exercise discretion and respect the confidentiality of all customer and vendor transactions.- Maintain a high level of professionalism with internal and external customers during both positive and challenging situations

Maintain Effective Relationships & Communication:
- Develop and maintain positive and respectful working relationships with fellow employees.- Engage in corporate culture and volunteer activities.- Build, maintain and strengthen internal and external relationships.- Communicate ideas and information effectively.- Develop trust and confidence.- Manage difficulties to achieve positive outcomes.- Manage personal priorities and professional development.

Foundational knowledge and experience to grow from.- 2 years’ previous administrative experience (or related experience) required- High school or equivalent work experience/training- Ability to resolve problems, logically, efficiently and cost effectively- Ability to communicate clearly and effectively both verbally and written- Canadian Business Law course would be a strong asset to the position- Prior insurance industry experience considered an asset- Bilingual (French/English) language skills are mandatory.

Skills and competencies that will take you further.- Outstanding customer service skills with the natural ability to build relationships at all levels of the organization.- Strong analytical skills and a keen attention to detail.- Capability to think proactively and resolve problems logically and efficiently.- Excellent communication, interpersonal and organizational skills.- Ability to work independently or in a team environment.
- Why work with us?
- Your success is our obsession And our benefits back it up._
- Wellness matters. We offer an award-winning benefits package that includes everyday flexibility, a health coverage tailored to best meet the needs of our diverse & multigenerational workforce including a robust wellness program & generous time-away options to unplug, rest & recover. Bring your whole self to work. Inclusion is a journey requiri

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