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Front Desk Receptionist/doctor’s Assistant

4 months ago

Chilliwack, Canada Dermapure Full time

In the role of the **Doctor’s Assistant** you are responsible to greet customers and prepare them for their treatments. The DA also assists the doctor throughout the treatment process and follows up with customers after the treatment.
- **Location**:_ 45793 Luckakuck Way, Suite 103, Chilliwack, BC, V2R 5S3.

**Main responsibilities**:
1. Greeting Customers/Customer Service
- Greet customers when they arrive at the clinic and provide outstanding customer service.
- Create a file for each new customer and update existing customer files.
- Book customer appointments and manage the appointment calendar.
- Prepare customer files for next-day appointments.

2. Reception/Administration Tasks
- Implement the clinic’s opening and closing procedures.
- Manage correspondence and postal mail.
- Establish the day's treatments in collaboration with the consultant.
- Ensure that the reception area, boutique area and waiting area are properly maintained and stocked.
- Order office supplies and beverages.
- Close batches, balance daily reports and transfer receivables to accounting.
- Ensure availability of cash in the register and notify the person in charge.
- Prepare customer invoices and verify invoices daily.
- Keep medical charts confidential.
- Keep treatment rooms neat and de-cluttered.
- Mix neuromodulators at start of day.
- Keep an eye on supply of neuromodulators throughout day.
- Optimize Dr schedule - daily/weekly.
- Communicate with other staff as to scheduling, handling of patients, assistance needed, etc.

3. Assist the doctor on injection days by:

- Providing exceptional customer service skills and a warm demeanor;
- Controlling flow of patients from arrival to waiting room to preparing;
- Preparing the treatment rooms so they are clean and stocked for injection (supplies and products);
- Getting patients ready for treatment: face washed, photos, consent, topical, discuss treatment and aftercare;
- During treatment, providing reassurance to patient, discussing aftercare, documenting treatment and other services or products discussed for front staff to address patient;
- After treatment, assisting with aftercare instruction, ice and arnica, follow up reinforced.

**Required professional qualifications and experience**:

- College Diploma in Nursing.
- RPN license.
- Nursing degree would be an asset.
- At least two (2) years of experience in a similar role in the medical field.
- Medical charting (SOAP).
- Training in secretarial/office systems would be an asset.

**Required tools/software**:

- Proficiency in Microsoft Office Suite.
- Knowledge of CTRL would be an asset.

**Required personal competencies**:

- Customer oriented.
- Ability to communicate effectively.
- Demonstrated teamwork and collaboration skills.
- Honest and trustworthy.
- Demonstrated initiative and autonomy.
- Ability to plan and coordinate activities.
- Demonstrated rigor, reliability and flexibility.

**Job Types**: Part-time, Permanent
Part-time hours: 16-24 per week

**Salary**: From $23.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Chilliwack, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Receptionist: 1 year (preferred)
- Doctor's assistant: 1 year (required)

Work Location: One location