Front Desk Representative

1 month ago


Chilliwack, Canada Coast Hotels Full time
Job Title: Front Desk Agent

We are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Coast Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.

Key Responsibilities:
  • Guest Services: Greet and check-in guests, provide information on hotel facilities and services, and respond to guest requests and concerns.
  • Housekeeping: Ensure that guest rooms are clean and well-maintained, and that all linens and towels are stocked.
  • Front Desk Operations: Manage the front desk area, including answering phones, handling guest complaints, and maintaining accurate records.
  • Teamwork: Collaborate with other hotel staff to ensure seamless service delivery and to achieve team goals.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a customer service or front desk role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and physical stamina to perform tasks such as lifting and bending.
What We Offer:
  • Competitive Salary: We offer a competitive salary and benefits package, including a pension plan, health care plan, and dental plan.
  • Opportunities for Advancement: We offer opportunities for advancement and professional growth within the company.
  • Work-Life Balance: We offer a healthy work-life balance and flexible scheduling to ensure that you have time for your personal and professional goals.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application today.



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