Rep, Customer Service

8 months ago

Mississauga, Canada Southwire Company LLC Full time

If you are looking to grow your career by digging your hands into various aspects of wire and cable manufacturing in a fun, innovative and diverse culture, then this is the job for you

A leader in technology and innovation, Southwire Company, LLC is one of North America’s largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well-being of the communities in which we work and live. How will you power what’s possible?

Location: Mississauga,Ontario

Role Type: Onsite

Travel Requirements: In this position, you must be able to travel throughout Canada and the United States as may be required from time to time.

**Southwire Job Description**:
Provides administrative assistance in distribution of products to Southwire customers

**Description of Duties and Responsibilities**
- Assists and provides answers to sales department inquiries with information concerning customer orders as it relates to area inventory, shipping and cutting schedules, tracing, and any other customer service questions.
- Coordinates shipping schedules and investigates tracking of shipments for customers.
- Monitors carrier freight claims for lost and damaged material and maintains applicable record keeping.
- Assist with distribution load building and cutting functions as assigned.
- Monitors area EDD and PDD customer order shipping requirements to meet/exceed established company service level objectives.
- Monitors area inventory needs as it relates to restocking requirements for customer orders, identifying obsolete inventory and seek outlets for reduction.
- Provides support to Warehouse Specialists for checking in the carrier drivers and ensuring that loads are ready to be shipped.
- Acts as liaison between sales and service center to verify and provide applicable records for customer returns.
- Become computer knowledgeable of SW terms, Customers, Distribution System.

**Qualifications and Experience Requirements**
- High school diploma, or equivalent, is required.
- Bachelors or Associate degree or equivalent is desired.
- Distribution program and load building experience required.
- Excellent computer skills including Outlook, Excel, Word, and PowerPoint required.
- Must possess excellent verbal and written communication skills, proven business acumen, exceptional interpersonal capabilities and possess a strong attention to detail.
- Ability to function and manage multiple tasks in a fast-paced operating environment is critical.
- Must be able to interface and communicate effectively within the organization, with business units throughout the company, and with partners across the supply chain in a professional manner.
- Ability to learn quickly and adapt to a changing business environment.
- Ability to operate efficiently in a team environment.

**Competencies**:

- Nimble Learning- Customer Focus- Plans and Aligns- Collaborates- Balances Stakeholders- Action Oriented- Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
- Paid Time Off & Paid Holidays
- Pension Plan
- Personal Days
- Long & Short-Term Disability
- Employee Assistance Program
- Employee Referral Program
- Tuition Reimbursement Programs
- Advancement & Professional Growth opportunities
- Parental Leave Top Up
- & More

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