Customer Service Key Accounts Rep

4 days ago

Mississauga, Canada Bayer Crop Science Full time

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.

Customer Service Key Accounts Rep

The primary purpose of the Customer Service Key Accounts Rep is to manage key customers and channels while delivering the highest degree of customer satisfaction. This role is also responsible to manage Commercial Operations related escalations and exceptions for all customers, from both a local and service provider level.

Bayer is committed to a flexible hybrid working environment. This is a 12 month contract located in Mississauga, ON.

**What you will do**:
Acts as the first point of contact to manage escalations and exceptions from both local and service provider where policies cannot be applied, including but not limited to: conflicts in commercial terms, order related inquiries, allocations, resolutions for blocked or incomplete orders, claims and complaints
Actively engages with key customers and business partners through regular dialogue to develop and execute joint operational plans, including but not limited to commercial policies and delivery plans
Closely collaborates with colleagues from O2C service provider (Accenture) and local stakeholders (e.g., Sales & Commercial Operations etc ) to enable a smooth end-to-end process while maintaining relevant SLA performance for Order to Bill process
Ensures high levels of customer satisfaction by measuring and tracking relevant customer satisfaction metrics
Reviews and approves customer and/or order related requests related to special promotions, deals and pricing in line with authorization limit
Reviews and approves credit and debit memo requests in line with SIGN authorization limit
Monitors day to day performance of the O2B processes through relevant KPIs, identifies and analyzes root causes for service deficiencies and develops corrective and preventive actions
Coordinates for customer master data maintenance in line with Bayer policies and procedures
Provides guidance and support to the service provider in existing process areas whenever required
Runs required reports, works with 3PL partner to help improve service delivery, handles inquiries from business and customers, processes specialty pharma orders if required
Supports Regional / Cluster Excellence roles to drive and implement process and technology improvements

**Who you are**:
Minimum of a college diploma or Bachelor's degree
Minimum of 5 years customer service experience
Advanced proficiency in Microsoft Office
SAP experience would be considered an asset
Strong organizations skills with the ability to manage multiple priorities, work under pressure and maintain a high degree of accuracy in a fast-paced environment
Initiative to work independently, accurately meet deadlines, and the drive to identify and execute on process improvements
Ability to analyze data, identify root-cause of issues and detail findings, and bring forward recommendations
Strong communication and collaboration skills

**What we offer**:
Competitive compensation and rewards package
Collaborative, diverse and inclusive culture
Career development and global opportunities
Work-life flexibility programs such as flex hours, employee discounts, volunteer days, wellness, and other employee offerings

Bayer is committed to fostering, cultivating and preserving a culture of Inclusion and Diversity. We embrace and encourage our employees' differences and believe that our people are our most valuable asset. The collective sum of individual life experiences, knowledge, innovation, self-expression, unique capabilities that our employees invest in their work represents our culture, reputation, and Bayer's values and purpose.

**Location**:
**Canada**: Ontario : Mississauga

**Division**:
Consumer Health

**Reference Code**:
816278

  • Customer Service Key Accounts Rep

    4 days ago

    Mississauga, Canada Bayer Full time

    **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...

  • Customer Service Rep

    4 weeks ago

    Mississauga, Canada Oceanland Distribution Services LTD. Full time

    Looking for qualified and dedicated Customer Service Reps to assist our operation team in servicing our expanding customer base in a busy warehouse distribution facility. **Skills and Abilities**: Good organizational skills while working in a fast paced time sensitive environment. Detail oriented, good audit skills and ability to pro-actively identify...

  • Customer Service Rep

    2 weeks ago

    Mississauga, Canada Oceanland Distribution Services LTD. Full time

    Looking for qualified and dedicated Customer Service Reps to assist our operation team in servicing our expanding customer base in a busy warehouse distribution facility. **Skills and Abilities**: Good organizational skills while working in a fast paced time sensitive environment. Detail oriented, good audit skills and ability to pro-actively identify...

  • Customer service rep

    1 month ago

    Mississauga, Canada AppleOne Full time

    We have a terrific opportunity for a customer service rep from the transportation industry Located in Mississauga PositionCustomer Service Rep Salary50-60K + Benefits, Opportunity to earn yearly bonus, and a pension package LocationMississauga – Dixie / Derry Hours8:30AM- 5:00PM – Fully Onsite KEY Qualifications: •3 years of current...

  • Customer service rep

    2 weeks ago

    Mississauga, Ontario, Canada AppleOne Full time

    We have a terrific opportunity for a customer service rep from the transportation industry Located in Mississauga PositionCustomer Service Rep Salary50-60K + Benefits, Opportunity to earn yearly bonus, and a pension package LocationMississauga – Dixie / Derry Hours8:30AM- 5:00PM – Fully OnsiteKEY Qualifications:3 years of current Transportation...

  • Field Service Rep

    3 weeks ago

    Mississauga, Canada Farm Business Consultants Full time

    Overview: **Position Overview** Considering a new career where the training is provided from day one? Interested in learning in-demand and recession-proof skills to develop your career, with a solid base salary and upside potential? Our Field Service Rep position delivers on FBC’s specialized in-home business tax and consulting services. This is an...

  • Customer Service Rep

    1 week ago

    Mississauga, Ontario, Canada Ravago Full time

    Customer Service Rep - BAM (CAN) Mississauga, ON, Canada Req #2418 Wednesday, June 5, 2024 Purpose CSR will support our International Sales & Service team. This role will work across the organization to facilitate effective administration and office operating procedures related to the customer experience. Areas of Responsibility / Tasks ...

  • Key Account Manager

    1 week ago

    Mississauga, Ontario, Canada Elanco Full time

    Education :EQUIVALENTEXPERIENCEAt Elanco (NYSE:ELAN) - it all starts with animalsAs a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We're driven by our vision of 'Food and Companionship Enriching Life' and our approach to sustainability - the Elanco...

  • Strategic Account Rep

    2 weeks ago

    Mississauga, Canada D&H Full time

    **SUMMARY** Customer facing sales role, responsible for assigned accounts, both active and inactive, including revenue, margin, and breadth growth, customer contact, and sales and service. Accountable for customer satisfaction, revenue generation, goal achievement, and long-term business goals in line with D&H’s vision and values. *** **ESSENTIAL DUTIES...

  • Key Account Manager

    4 days ago

    Mississauga, Canada Elanco Full time

    Education : EQUIVALENTEXPERIENCE **At Elanco (NYSE: ELAN) - it all starts with animals!** **As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to...

  • Gelato Customer Service Rep

    4 weeks ago

    Mississauga, Canada Nanis Gelato Full time

    Nani's Gelato Mississauga is seeking customer service reps! Our specialty is in making fresh gelato daily and consistently rotating our flavours! This position is for Customer Service / Gelato Scooping team member. We are seeking individuals looking primarily for a combination of weekday and weekend shifts for both afternoons and evenings. Training is...

  • Key Account Manager

    1 week ago

    Mississauga, Ontario, Canada Mattel Full time

    Company Description CREATIVITY IS OUR SUPERPOWER. It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show...

  • Key Account Manager

    1 month ago

    Mississauga, Canada Elanco Full time

    Responsibilities: Attain sales objectives through creating and executing key account plans for targeted key accounts, based on the SAM/KAM account planning model.Provide leadership and support to district sales managers and sales reps associated with indirectly targeted key accounts under corporate, management group and co-operative group...

  • Key Account Manager

    4 weeks ago

    Mississauga, Canada Elanco Full time

    Responsibilities: Attain sales objectives through creating and executing key account plans for targeted key accounts, based on the SAM/KAM account planning model.Provide leadership and support to district sales managers and sales reps associated with indirectly targeted key accounts under corporate, management group and co-operative group...

  • Customer Service Rep 1

    5 days ago

    Mississauga, Canada Primerica Full time

    About this Position We are currently looking for Bilingual Customer Service Rep to join our Communications Dept. Responsibilities and Qualifications RESPONSIBILITIES: - Handle incoming client/agent calls regarding mutual funds - Responsible for providing complete and accurate information to caller by using the department manual, training sessions and...

  • Key Account Customer Service Representative

    3 weeks ago

    Mississauga, Canada Westburne Full time

    Westburne is much more than electrical products. We are Canada’s market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have access to the best partners in the industry and we go above and beyond to help our customers and partners grow. To learn more about Westburne, please visit us at...

  • Bilingual Customer Service Rep

    1 week ago

    Mississauga, Ontario, Canada Primerica Full time

    About this PositionWe are looking for Bilingual Customer Service Rep to join our Communications Department.Responsibilities and QualificationsRESPONSIBILITIES: Handle incoming client/agent calls regarding life insurance Responsible for providing complete and accurate information to caller by using the department manual, training sessions and system as...

  • Customer Service Representative

    3 weeks ago

    Mississauga, Canada Arterra Wines Canada Full time

    Job Description: At Arterra Wines Canada, we love inspiring the big and small moments that happen when our products are shared and enjoyed. For us it’s not just about what’s in and on the bottle, it’s what happens in people’s lives when we’re a part of them that keeps us thirsting for more and not resting on our laurels as Canada’s largest and...

  • Territory Key Account Manager

    1 week ago

    Mississauga, Ontario, Canada VENMAR Full time

    Posting Details Job Details Description Who we are: Broan-NuTone leads the residential ventilation industry in North America with our innovative products, fulfilling our mission to improve people's lives through better air. We are present in more than 110 million homes in North America and are proud to move almost 13 trillion cubic feet of fresh...

  • Key Account Manager

    4 days ago

    Mississauga, Canada Mattel Full time

    **Company Description** CREATIVITY IS OUR SUPERPOWER.** It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when...