Housing Assistant

6 months ago

Winnipeg, Canada IRCOM (Immigrant & Refugee Community Organization of Manitoba) Full time

**HOUSING ASSISTANT**

Permanent, Full-time position - 37.5 hours/week

**WHAT IRCOM OFFERS**:

- A warm, fun and supportive work community
- An incredibly diverse workplace that is committed to staff wellness and inclusion
- A staff team passionate, committed and unified in supporting the settlement of newcomer families
- An inner-city organization committed to Truth and Reconciliation
- A family-friendly organization with a comprehensive benefits package
- A place where you can make a difference and feel the rewards of your work on a daily basis

**CANDIDATE PROFILE**:The Program Assistant:

- Is a people person with effective intercultural skills,
- Is a positive, solution-oriented approach to challenges, a
- Has strong verbal and written abilities in English
- Balances initiative with effective responses to service needs
- Is able to manage interruptions and still complete detailed tasks accurately and on-time
- Enjoys working in a diverse and collaborative team environment
- Is committed to working with newcomer families as they experience Canada for the first time and transition into longer term housing options
- Exhibits and upholds IRCOM’s core values of integration, diversity, advocacy and empowerment
- Works in a way that is people-centered, holistic and partnership based.

**POSITION PURPOSE AND SUMMARY**:Guided by the vision, mission, and values of the Immigrant and Refugee Community Organization of Manitoba Inc., the **Housing Assistant **serves all IRCOM House Inc. tenants by:

- Selecting, supporting and educating tenants
- Coordinating services and managing tenant records
- Preparing tenants for next stage housing
- Supporting the Community Resource and IRCOM staff teams

With the support and supervision of the Facilities and Tenancy Services Manager, this position has the following:
**DUTIES AND RESPONSIBILITIES**

**Tenant Selection, Education, Support and Relationship Development (40%)**
- Liaise with Accueil Francophone and other organizations and individuals regarding housing availability
- Deal positively with applicants waiting for IRCOM housing
- Manage eligibility list and select new tenants based on selection criteria
- Assist the Facilities Manager and Building Supervisors with initial housing needs assessment, such as walk-through, orientation, instruction on tenant guidelines, and move-ins
- Educate tenants on tenant rights and responsibilities in Canada through personal discussions as well as workshops
- Assist Community Resource Program (CRP) staff to develop informative and supportive workshops, methods and processes for tenants
- Help tenants understand and comply with IRCOM procedures for pest management, recycling and waste removal, suite preparation, parking lot use, and removal of unwanted furniture
- Create and distribute IRCOM House notices, correspondence and documents to tenants
- Address problems of noise, cleanliness, suite maintenance, and security
- Respond to tenant complaints, make referrals to appropriate resources and mediate conflicts in consultation with CRP staff
- Develop effective communication and relationships with all tenants
- Clarify and enforce IRCOM House Rules and guidelines with tenants
- Lead eviction procedures in consultation with Residential Tenancy Branch and Facilities & Tenancy Services Manager

**Service Coordination and Records Management (40%)**
- Maintain, update, and ensure confidentiality of all tenant records at 95 Ellen and 215 Isabel including rental calculations, leases, and demographic information
- Gather and compile required Manitoba Housing and Renewal Corporation (MHRC) data
- Prepare and submit MHRC reports according to schedule and guidelines as directed by Facilities Manager
- Ensure tenancy related procedures are in accordance with Residential Tenancies Act and MHRC Policies
- Ensure tenant database is up-to-date and confidential information is secureCalculate tenant rental fees based on relevant IRCOM and MHRC policies
- Conduct timely rent reviews annually based according to MHRC and Residential Tenancy Branch (RTB) policies
- Prepare and deliver tenancy related documents to all tenants prior to occupancy as required by the Residential Tenancies Act
- Prepare and complete lease agreements with all tenants prior to occupancy
- Collect monthly rent cheques and maintain accurate rent collection database
- Collect suite maintenance requests from tenants and staff, coordinate repair schedule with Building Supervisor and document completed repairs
- Coordinate and support monthly pest control work by IPMG in consultation with affected program area staff
- Gather and prepare program information for Annual Report, funders or as requested
- Manage tenant and staff key inventory

**Next Stage Housing Preparation (10%)**
- Refer tenants to New Journey Housing for additional support after first year at IRCOM
- Liaise with Employment and Income Assistance (EIA) with respect to tenant needs regarding housing
- Coordinate suite ex

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