Customer Service Manager
2 months ago
**Key Responsibilities**:
- Respond to all tenant inquiries in a timely and professional manner
- Keep tenants regularly updated on the resolution of their concerns and issues
- Implement and manage a ticketing system to track tenant requests and complaints
- Plan and organize resident events to enhance community engagement and overall tenant experience
- Proactively source positive Google reviews and referrals from satisfied tenants; address and resolve any negative reviews or feedback
- Focus on tenant retention and minimize cancellations by addressing concerns and providing excellent service
- Develop and implement customer service policies, procedures, and best practices
- Collaborate with operations and maintenance teams to ensure tenant concerns (e.g., maintenance issues) are resolved promptly
- Train and support the customer service team to ensure consistent service delivery
- Track and report on customer service performance metrics to senior management
**Requirements**:
- Proven experience in customer service management, preferably within the real estate, property management, or hospitality industry
- Strong leadership, organizational, and multitasking skills
- Ability to resolve conflicts professionally and efficiently
- Excellent English communication skills (both written and verbal)
- Familiarity with customer service software and ticketing systems
- Experience in tenant retention strategies and event planning
- Ability to work in a fast-paced, dynamic environment
**Key Competencies**:
- Customer service-driven with a proactive attitude.
- Ability to build strong relationships and networks.
- Creative thinker with the ability to contribute to sustomer service strategies.
- Problem-solving and analytical skills.
Pay: $60,000.00 per year
**Benefits**:
- Flexible schedule
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 3 years (required)
Work Location: In person
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