Customer Service Manager

2 months ago

Calgary, Canada Equium Group Full time

**Qualifications**:
**Job Summary**:
The Customer Service Manager (CSM) will oversee a team responsible for managing incoming communications, ensuring residents and owners receive exceptional support. This role involves leading the team in responding to inquiries, converting requests into service tickets, and maintaining an up-to-date customer database. The Customer Service Manager will also ensure a seamless, friendly, and professional interaction with residents, fostering a harmonious living environment.

**Duties**:

- **Request Coordination**: Coordinate and monitor the progress of customer service requests, ensuring timely and accurate resolution while keeping residents informed of the status.
- **Database Maintenance**: Ensure the customer database is up-to-date with accurate and complete information. Implement processes to maintain data integrity.
- **Reporting & Escalation**: Track key performance metrics, generate reports on team performance, and escalate complex issues to the Director, Condominium Management when necessary.
- **Continuous Improvement**: Identify areas for process improvement, implement best practices and provide training and support to the Resident Services Team.
- **Other Duties**: Perform other duties as assigned by the Director, Condominium Management, to support the overall function of resident services team.

**Qualifications**:

- Proven experience in a customer service leadership role, ideally within property management, residential services, or a similar environment.
- Strong interpersonal and communication skills with the ability to handle high-pressure situations calmly and effectively.
- Proficiency in using customer service software (experience with Zendesk is a plus).
- Excellent organizational skills and attention to detail.
- Ability to manage multiple priorities and deadlines.
- Strong problem-solving and conflict-resolution skills.
- Experience in data management and reporting is desirable.

With its strong diversity of business offerings, track record and aggressive growth plans, Equium Group offers a conducive environment to develop a long-term real estate career.

Founded in Calgary in 2011, Equium Group is a fully integrated, award winning real estate organization specializing in condominium, commercial and residential real estate services. Our scope of services includes property management, construction, marketing, leasing and private mortgages. Our current portfolio under management is valued in excess of 4.5 billion dollars across 15.5 million square feet.

Equium Group has won the Consumer’s Choice Award for top Property Management company in Southern Alberta for the last five consecutive years. Equium Group was also featured as one of Canada's Fastest Growing Companies by Maclean's Magazine, Canadian Business Magazine, The Financial Times and The Globe & Mail's Report on Business Magazine for the last five consecutive years. Equium was also recognized as one of the top 50 Best Workplace in Canada for the last five consecutive years as featured in the Globe and Mail.

Equium Group's market share consists of over 7.3% of all condominiums in Calgary, in which over 35,000 Calgarians live, work and play in Equium managed properties. Our condominium corporations under management range from 2 units to 800 units, encompassing over 14,000 doors under management. In addition, our commercial portfolio totals 1.5 million square feet under management across several asset classes including office, industrial, high-street and suburban retail.

Our clients include individual owners, high net worth investors and some of Canada’s largest real estate firms, whose assets exceed 7 billion dollars. Select landmark buildings under management include The Guardian, Bridgeland Crossings, University City, Colours by Battistella, Chocolate, 639 5th Avenue SW (Standard Life Tower), the 47-acre Icon Business Park (Smed Building), Creekside in Airdrie and the Drake.

Equium Group employs a full-time staff of over 125 real estate professionals focusing on best management practices, with emphasis on environmental stewardship in the built environment.

Pay: $55,000.00-$65,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- management: 5 years (required)

**Language**:

- English (required)

Work Location: In person

  • Customer Service Specialist

    2 months ago

    Calgary, Canada Service Experts Canada Full time

    Overview: **Customer Service Specialist** **Reports To**:General Manager and/or Office Manager **Status**: Full-time, Regular **Category**: Customer Service **Location Name**: A1 Chesney **Location Address**: Calgary, AB **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts Team?** Our team consists...

  • Customer Service/admin

    3 months ago

    Calgary, Canada EXECUTIVE MAT SERVICE Full time

    **Company Overview**: Join our dynamic team at Executive Mat Service. We are committed to delivering exceptional service and value to our clients. As we continue to grow, we are seeking a dedicated Customer Service Administrative professional to join our team. hours - Monday - Friday 9:00-5:30 **Responsibilities**: - Manage incoming calls and...

  • Customer Service Operations Manager

    3 weeks ago

    Calgary, Alberta, Canada Startec Compression & Process and Startec Service Full time

    Job OverviewStartec Compression & Process and Startec Service are currently seeking a skilled Customer Service Operations Manager to join their team. This role is based in Calgary, Alberta.About the RoleThe Customer Service Operations Manager will play a key part in ensuring seamless delivery of high-quality service to customers. Reporting to the President,...

  • Customer Service Representative

    3 weeks ago

    Calgary, Alberta, Canada MOCHANIC'S AUTO SERVICE Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at MOCHANIC'S AUTO SERVICE.ResponsibilitiesRespond to Customer Inquiries: Provide timely and accurate information to customers regarding their services, addressing any concerns or issues they may have.Arrange Billing and Refunds: Efficiently...

  • Customer Service Manager

    2 months ago

    Calgary, Canada Canadian Linen and Uniform Service Corp Full time

    **WHO WE ARE** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...

  • Administration/customer Service

    2 months ago

    Calgary, Canada EXECUTIVE MAT SERVICE Full time

    We are a fast-growing family-oriented, culturally diverse, Canadian Company based in Alberta, and we are seeking a Customer Service /Admin for our Head office in Calgary. The Calgary market brings great growth opportunities and provides exciting career opportunities for the future. We take a team approach to business where the customer and the environment...

  • Administration/customer Service

    6 days ago

    Calgary, Canada EXECUTIVE MAT SERVICE Full time

    We are a fast-growing family-oriented, culturally diverse, Canadian Company based in Alberta, and we are seeking a Customer Service /Admin for our Head office in Calgary. The Calgary market brings great growth opportunities and provides exciting career opportunities for the future. We take a team approach to business where the customer and the environment...

  • Service Professional

    3 weeks ago

    Calgary, Alberta, Canada MOCHANIC'S AUTO SERVICE Full time

    We are seeking a highly organized and detail-oriented Service Professional - Customer Support to join our team at Mochanic's Auto Service.The successful candidate will be responsible for providing excellent customer service, handling inquiries, and performing general office duties. As a key member of our team, you will play a vital role in ensuring the...

  • Customer Service Representative

    4 weeks ago

    Calgary, Alberta, Canada Startec Compression & Process and Startec Service Full time

    Company Overview:Startec Corporate Services is a leading provider of corporate services, seeking a highly skilled and organized Receptionist to join our team at our Calgary office location.Estimated Salary: $45,000 - $60,000 per annumJob Description:Key Responsibilities:Provide exceptional customer service to visitors and callers, ensuring a warm and...

  • Customer Service Assistant/admin

    6 months ago

    Calgary, Canada EXECUTIVE MAT SERVICE Full time

    We are a fast-growing family-oriented, culturally diverse, Canadian Company based in Alberta, and we are seeking a Customer Service /Admin for our Head office in Calgary. The Calgary market brings great growth opportunities and provides exciting career opportunities for the future. We take a team approach to business where the customer and the environment...

  • Automotive Service Manager

    4 weeks ago

    Calgary, Canada OK TIRE & AUTO SERVICE Full time

    Position Overview: Automotive Service Manager **signing bonus ** ARE YOU LOOKING TO MOVE BACK TO NOVA SCOTIA! WE HAVE AN AUTOMOTIVE STORE MANAGER POSITION AVAILABLE IN HALIFAX.... - As part of the front-line staff this position is responsible for ensuring that all customers are provided with top-notch customer service, consultation and explanation of...

  • Customer Service Ambassador

    3 weeks ago

    Calgary, Alberta, Canada Startec Compression & Process and Startec Service Full time

    Position OverviewWe are seeking a skilled and organized Customer Service Ambassador to join our team at Startec Corporate Services in Calgary, Alberta. As the first point of contact for our company, you will provide exceptional customer service to all visitors and callers.

  • Customer Service Manager

    4 weeks ago

    Calgary, Alberta, Canada ESSO SOUTHVIEW Full time

    Job SummaryWe are seeking a skilled Customer Service Manager to oversee the supervision of staff, assign sales workers to duties, and authorize payments. The successful candidate will have experience in customer service and staff management, with a strong ability to resolve issues and supervise activities.About ESSO SOUTHVIEWESSO SOUTHVIEW is a dynamic...

  • Customer Service Rep

    6 months ago

    Calgary, Canada Canadian Linen and Uniform Service Corp Full time

    **WHO WE ARE** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...

  • Customer Service Manager

    2 months ago

    Calgary, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...

  • Customer Service Manager

    2 months ago

    Calgary, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...

  • Customer Service Manager

    3 weeks ago

    Calgary, Alberta, Canada Equity Technologies Ltd. Full time

    Job TitleCustomer Service ManagerAbout the RoleWe are seeking a highly skilled Customer Service Manager to join our team at Equity Technologies Ltd. As a key member of our retail establishment, you will be responsible for supervising staff, assigning sales workers to duties, and ensuring excellent customer service.ResponsibilitiesSupervise staff and assign...

  • Customer Service Manager

    6 months ago

    Calgary, Canada Ecoline Windows Full time

    **Ecoline Windows, a leading company in the Windows and Doors installation market is seeking Customer Service Manager committed to Company's success. We specialize in replacement windows, doors and patio doors for the residential market and work directly with homeowners.** **Responsibilities** - Visits customers and checks installation issues - Addresses...

  • Customer Service Manager

    3 months ago

    Calgary, Canada Associa Full time

    At C-Era Property Management & Realty, An Associa® Company, serving others is our calling. We are passionate about our services, and we live for our customers. We have high expectations and a career at C-Era means challenging yourself to always be better. As our **Customer Service Manager**, you will manage the administrative aspects of keeping our...

  • Customer Service Operations Manager

    3 weeks ago

    Calgary, Alberta, Canada Calgary Co-op Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Operations Manager to join our team at Calgary Co-op. This is an exciting opportunity for a motivated individual to lead our customer service operations and drive business growth.Job SummaryThe Customer Service Operations Manager will be responsible for overseeing the day-to-day...