Customer Success Manager

2 weeks ago


Remote, Canada Currentware Inc. Full time

Responsibilities include supporting customers as they transition from sales prospects into paid, building close relationships that often last beyond any one call or transaction. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

We’re looking for someone to
- Onboard new clients with our tech support team
- Establish clear client retention goals
- Build and maintain meaningful relationships with our customers
- Explain features & benefits of the platform, including identifying where additional licenses & products may be of value
- Review customer complaints and concerns and seek to improve the customer experience
- Work with the Sales & Support teams to ensure a cohesive customer experience
- Manage the renewals process alongside our operations and billings manager

Your day to day will likely include:

- Reaching out to existing customer who are of a higher propensity to expand
- Working with our Sales team to identify/schedule new product/feature demos
- Working with our Support organization to help resolve customer issues in a timely manner
- Communicating with operations and billing to facilitate quote processing and payment collection
- Spending time on strategic projects, thinking of ways to improve efficiency, proiritize churn minimization, and provide continued value to our expanding customer base

**Requirements**:

- Proven 2-4 years of work experience as a Customer Success Manager or similar role at a technology company
- Experience working within a CRM, preferably Zoho,
- Prior experience managing a book of customers and promoting value through an excellent customer experience
- Exceptional ability to communicate and foster positive business relationships
- Accountability and personal organization are essential

This role will report directly to the Head of Sales and Accounts.

**Job Types**: Full-time, Permanent

Competitive Salary + Bonuses/Commission for meeting or exceeding targets

**Education**:
Bachelor's Degree (required)

**Salary**: $65,000.00-$85,000.00 per year

**Benefits**:

- Extended health care
- Paid time off
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

Work Location: Remote



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