Supervisor, Quick Service

5 months ago

Toronto, Canada MLSE Full time

**Company Description**
At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

As a valuable member of the Food & Beverage team, you will deliver championship service throughout the organization. Under the direction of the Food and Beverage Manager, you will assist in overseeing and directing all aspects of the Quick Service Department including Concessions, Premium Hospitality Service, Vending, and Bar operations. You will be instrumental in supporting outstanding fan and staff relations.

Click here to take a look behind the scenes to see how we elevate the fans' culinary experience for every event.
- Coach and motivate staff during games and events.
- Strictly ensure responsible alcohol service using Smart Serve principles.
- Ensure AGCO and MLSE policies and regulations are followed.
- Supervise and direct the prompt, efficient, and friendly serving of all food and beverages.
- Work quickly and independently to resolve operational issues when necessary, ensuring proper follow-up with the Manager.
- Control inventory within assigned areas to ensure the smooth operation of the unit.
- Participate in all fields of administrative work including but not limited to opening/closing duties, cleaning checklists, tracking sales and service statistics nightly, performance reviews, and maintenance logs.
- Monitor and manage speed of service and product quality.
- Assist in the training and development of staff.
- Adhere to all MLSE service standards and policies including Health & Safety.
- Perform related duties and special projects as assigned.

**Qualifications**:
- Must be available to work evenings, weekends, and holidays; varying hours based on event schedule.
- Proven ability to effectively communicate with fans and all levels of management and staff.
- Smart Serve certification is required.
- Serve Safe certification is an asset.
- Previous experience in a unionized work environment is beneficial.
- Ability to create a fun yet productive working environment.
- Passionate about and committed to providing exceptional customer service.
- We thank all applicants for their interest, however, only those selected for an interview will be contacted._

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

LI-DNP

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