Senior Manager,Food

7 months ago

Toronto, Canada Maple Leaf Sports & Entertainment Ltd. Full time

Job Description

As a valuable member of the Food & Beverage team, you will lead several portfolios within the Quick Service department. Your leadership and guidance will provide supervision to the team, ensuring MLSE quality service and safety are upheld and the key objectives of the Food and Beverage department are met.

Lead all areas of the department including Concessions, Beverage, In-Seat Service and Vending. Lead an area of the department during all MLSE events with the assistance of the Managers, Assistant Managers and Supervisor team. Provide leadership and direction by handling standards of quality, service, safety, and profit for the Quick Service department. Supervise, train, develop, and motivate the Manager, Assistant Manager, Supervisor and Part-Time teams. Maintain relationships at all MLSE properties where staff, supervisors and management are shared with Scotiabank Arena, BMO Field and Coca-Cola Coliseum, ensuring all service expectations are being attained. Provide continuous leadership and mentorship to Managers, Assistant Managers and Supervisors leading the above areas; ensuring MLSE’s Vision and Values drive objectives. Ensure compliance with all related regulations such as those pertaining to Health & Safety and AGCO. Maintain ongoing communication with other departments to ensure effective and outstanding service delivery front and back of house. Liaise with Human Resources Department to facilitate recruitment, orientation, training. Ensure approved sales tracking, inventory and accounting systems are followed Resolve discrepancies quickly and effectively. Adhere to MLSE service standards, policies and Collective Bargaining Agreement. Champion a “one team” approach while adhering to MLSE service standards and policies.

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

5+ years of management experience in a high volume Quick Service environment or high-volume restaurant Available to work evenings, weekends and holidays as required Trained in W.H.M.I.S., Smart Serve, ServSafe, NFSTP or equivalent Familiarity with Collective Bargaining Agreements and validated effective experience working in unionized environment, would be an asset Demonstrated ability to build and develop professional relationships A strong business insight Confident user of MS Office, inventory and POS programs Solid understanding and practical knowledge of industry principles and service etiquette Ability to communicate, empower and lead effectively A proactive approach toward day-to-day activities and shifting demands Shown to perform well under pressure; balance multiple priorities at a time Skilled knowledge of wine, beer and spirits A positive, winning approach, incorporating integrity, confidentiality and discretion

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