Service Foreman

6 months ago

Port Coquitlam, Canada Toro Group of Companies Full time

JOB SUMMARY
Interface with clients, both job-site and home-site related. Represent Toro Aluminum as field staff bearing the Toro Aluminum brand and maintain a professional image and demeanor.

DIRECT AND INDIRECT REPORTS
6 Service Technician(s)

MAJOR RESPONSIBILITIES / ACCOUNTABILITIES

**Management/Supervision/Leadership**:

- Supervise the work of a small team of Service Technicians ensuring work is scheduled, planned and executed to a high standard reporting any concerns to management
- Ensure that staff have the needed tools, equipment/resources and information to complete their jobs successfully.

**Health & Safety**:

- Ensure health and safety standards of self and others are always adhered to working in compliance with the Health & Safety Act and regulations including using any equipment, protective devices or clothing required.
- Maintain safety, cleanliness, tidiness, and order whilst on job sites.
- Report any known workplace hazards or violations of the Act immediately.

**Technical / Function-Specific**:

- Act as the main point of contact for key customers, e.g. homeowners and contracting personnel and ensure a positive service provision is provided at all times.
- Schedule work tasks effectively so that planned activities are completed on time and in full in line with service deliverables.
- Ensure vehicles and equipment are regularly serviced to minimize risk and ensure service continuity. Restock materials/supplies/equipment where necessary.
- Liaise with internal management providing regular updates and reports in line with daily/weekly requirements.
- Uphold service policies and procedures by giving 110% effort toward the scope outlined.
- Disposal of recycling or waste when required.

**Internal / External Customer Service**:

- Liaises with internal and external stakeholders representing the business projecting a positive, and professional demeanor always.

**Administration**:

- Complete necessary paperwork relating to the job including: time sheets, reports, marking up drawings and floorplans, service inventory, and orders, etc.

QUALIFICATIONS REQUIRED TO SUCCESSFULLY OPERATE IN THE ROLE

**Education**:

- Class 5 Driver’s License required.
- High school diploma.

Experience
- Experience in the construction industry is required. Window experience is considered an asset.
- Experience using various power tools.
- Experience and ability to work at heights.

SKILLS / COMPETENCIES REQUIRED TO SUCCESSFULLY EXECUTE THE ABOVE RESPONSIBILITIES
- Able to lift up to 50lbs.
- Excellent communication skills (verbal and written).
- Ability to work flexible hours.
- Swing stage and suspended access certification is an asset.
- Problem solving skills: Is resourceful and can offer positive solutions under pressure.

DEMONSTRATE COMPANY VALUES
- Do what you say - act with integrity so our customers and internal partners trust us to deliver results
- Get it done - find solutions to ensure the job gets done right
- Be better every day - take pride and be passionate about improving our business, safety, and quality and strive to be the best
- Think big picture - think long-term, be strategic and have a vision. Your investment in our business, is critical to our success.
- Build strong relationships - value our employees, suppliers, and advisors as an essential part of our business. Develop and maintain strong relationships with our customers, contractors and stakeholders

INDHP

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