Retail Floor Leader

4 weeks ago

Victoria, Canada Turnabout Luxury Resale Full time

IF YOU LOVE WORKING WITH PEOPLE & FASHION, WE ARE THE PLACE FOR YOU
- Working in resale means that every day is different. We receive amazing men's & women’s clothing & accessories from people from all walks of life.
- It’s always busy, there is always lots to do, and, tons of great clients and shoppers to meet.
- You may also have the opportunity to work at the **store's photo booth **taking pictures for online plus do social posts
- Growth opportunities to become a **floor lead/keyholder, train to be a buyer/manager.**:

- Be part of something important - we keep fashion out of landfills and work hard to make our community financial returns when they clear out their closets.

**What we offer**:

- Competitive wages depending on experience
- Ongoing professional development
- On demand pay
- Extended Benefits Package (full-time employees)
- RRSP Matching Program (full-time employees)
- Free Calm App (after three months)
- Ongoing fashion education
- Work with teams that enjoy and support each other

**If you**:

- Have a warm, friendly demeanor and you enjoy relationship-buildingand sales
- Knowledgeable and passionate about luxury fashion, brands and trends
- Understand the importance of customer satisfaction
- Capable of developing relationships with customers and colleagues
- Flexible, reliable, and are able to work within retail store hours (including at least one weekend day)
- Strong attention to detail, commitment, and communication skills.
- A keen eye for beauty and style.
- Confidence and the ability to make decisions under pressure.
- Perficient Computer knowledge (preferably POS systems)

**What you’ll do**:

- Drives sales through the engagement of customers, suggestive selling, and sharing product knowledge
- Remember loyal customers’ names, sizes and preferences and maintain friendly relationships
- Team up with Manager and Assistant Manager to maintain outstanding store condition and ensure high levels of customers satisfaction through excellent service
- “Go the extra mile” to drive sales
- Assists with inventory, including receiving and stocking merchandise.
- Committed to loss prevention through exceptional service

**Qualifications**:

- Experience in the fashion industry
- Strong understanding of sales principles and customer service practices
- Previous experience: customer service, retail, fashion, communication
- Hands-on experience with POS transactions
- Solid communication and interpersonal skills
- A friendly and energetic personality
- Availability to work flexible shifts

**Who we are**:
Turnabout began in 1978 and is an Industry Leader in the Resale of Contemporary and Designer Clothing & Accessories for Women and Men with eight brick & mortar stores that stretch from Vancouver to South Surrey and Oak Bay in Victoria. The diversity, talent, and accomplishments of our consignors & shoppers offer a great opportunity to work with amazing clients that buy and sell quality clothing & accessories brought to us from all over the world. You will learn all the facets of retail and our industry, AND be part of a sustainable business that supports the community.

**Job Types**: Full-time, Part-time
Part-time hours: 20/40 per week

**Salary**: $17.00-$23.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

**Experience**:

- sales: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: One location

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