Department/floor Manager

4 weeks ago

Victoria, Canada Canadian Tire View Royal Full time

Canadian Tire View Royal is currently hiring for a Department/Floor Manager. This position contributes to the store’s success by providing a consistent retail floor presence and support to supervisors, managers and store staff. They are responsible for ensuring that the retail floor meets performance expectations in terms of customer experience and retail execution. This role has a close working relationship with the Store’s Associate Dealer and General Manager.

**Responsibilities & Tasks**
- Accountable for leading store staff and working with corporate staff to transform the store into a new updated operation for the retail market
- Understanding of modules/POGs, Floor Plans, Merchandising'
- Plans, organizes, delegates and follows up on work and projects on the retail floor
- Ensures training and development of retail floor staff
- Accountable for achieving sales goals, productivity and customer experience targets set by the Associate Dealer
- Encourages and maintains a culture that values an excellent customer experience to all customers through effective training, supervision, coaching and performance management.
- Leads by example by consistently delivering an excellent customer experience.
- Provides a strong floor presence and interacts regularly with customers to assess customer experience.
- Responds to formal complaints in order to maintain customer loyalty at the highest possible level.
- Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it

**Requirements**:

- Leadership and senior managerial experience in the retail or similar industry.
- Excellent knowledge and understanding of retail and financial principles.
- Excellent knowledge of market trends and competition in the retail and automotive service industry.
- Proven track record in retail sales, retail execution and operations in a management role is required.
- Ability to understand and operate POS and inventory computer systems is considered an asset.
- Experience in a Canadian Tire store is considered an asset.
- Strong orientation towards customer service excellence.
- Entrepreneurial and results-oriented individuals who possess solid organizational skills.
- Ability to lead and manage a team to achieve common goals in a fast-paced environment.
- Strong communication skills.
- Ability to motivate and coach others as well as provide feedback.
- Ability to plan, organize, delegate and follow up on team's activities and projects.
- Proactive problem-solving skills and ability to make ambiguous decisions.
- Ability to multitask, adapt and cope with challenging situations.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Profit sharing
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Weekends as needed

**Experience**:

- Retail Management: 1 year (preferred)

**Location**:

- Victoria, BC (preferred)

Work Location: In person

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