Retail Branch Manager

3 weeks ago

Victoria, Canada Trees Cannabis Full time

Trees Cannabis is looking for an experienced retail manager to join our team at our Fort St. location.

Branch Managers at Trees Cannabis lead their stores and build relationships with their community and customers, while fostering a supportive and successful team atmosphere. They are passionate about cannabis and eagerly spread their knowledge. They run and grow their store’s business, maintain regulatory compliance, achieve KPI goals, lead inspired teams, and uphold the highest standards for cannabis retailers in their communities. They work closely with and report to the Area Manager.

**About the Role Responsibilities**
- Maintain operational excellence within the store and ensure all companywide policies and procedures are adhered to
- Work on the retail floor a minimum of three days per week leading your team, serving customers, and providing in the moment coaching; fully accountable for customer experience
- Consistently ensure the safety and security of the store, its assets, and its team members
- Confirm that all relevant regulations are enforced while always leading by example, remaining informed of changes in legislation, and providing up to date information to your team
- Responsible for sound financial management of the store and ensuring that inventory, headcount, scheduling etc. meets those requirements
- Establish and implement sales and customer service plans and targets that contribute to the continued growth and success of the store
- Lead hiring, training, and scheduling in accordance with the Employment Standards Act and in alignment with the company’s policies and practices
- Develop an engaged, knowledgeable, and committed team who foster a warm, welcoming and customer focused culture through established coaching, performance management, and leadership practices
- Build and maintain community relationships and partnerships with other industry organizations
- Perform all the responsibilities of the Assistant Manager, Supervisor, and CSSR as needed.

**About You**
- You are at least 19 years of age and have completed your Selling It Right Certification
- You have 2 years previous experience in retail management preferably in a Liquor/Cannabis environment (though we’re excited to hear from you if you have managed in a different retail industry too)
- You are familiar with the _Cannabis Act_, _Cannabis Control and Licensing Act_, _Cannabis Distribution Act, Employment Standards Act_, and _Worksafe BC_
- You have the ability and desire to work a flexible schedule based on the needs of your store (evenings and weekends)
- You’re committed to superior customer service, maintaining a welcoming work environment, and building professional relationships with customers and co-workers
- You’re known for your great judgment, integrity, and creative problem-solving skills
- You are a passionate and committed leader, and are enthusiastic about growth and development in others
- You have cannabis knowledge, which may include an excitement for/interest in product types, product profiles, strains, consumption methods and possible effects

**Work Environment**

Managers may work for prolonged periods of time sitting or standing, and on a computer. Managers support customer service facing staff by actively working on the retail floor. They participate in keeping the store maintained, may need to occasionally use a ladder, and will be required to lift objects of up to 22 kg.

**Salary**: $60,000.00 per year

**Benefits**:

- Dental care
- Paid time off

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail management: 3 years (preferred)
- Retail sales: 3 years (preferred)
- Leadership: 3 years (preferred)

Licence/Certification:

- Selling it Right (preferred)

Work Location: In person

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