![Canadian Red Cross](https://media.trabajo.org/img/noimg.jpg)
Assistant Coordinator
4 weeks ago
**Employee Working Location**: In-person (Nanaimo, BC)
**Employment Status**: Casual
**Salary Band**: $ 21.89 - $ 27.36 /hour
The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a **Canada’s Best Employers 2024**, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.
**In this role, you will**:
- Review all incoming referrals for completeness and contact referring health professionals if additional information is required.
- Ensure all equipment delivery and installation requests are scheduled within contracted time frames and that high-priority clients receive prompt service.
- Work closely with program technicians to ensure accurate and efficient service to clients and coordinate repair services.
- Act as a liaison between clients, family members, and health care professionals regarding equipment availability, service provision, and return of loaned equipment.
- Respond to inquiries from clients, health care professionals, and the public regarding program eligibility and refer to other agencies as appropriate.
- Accurately enter all equipment and client data information into a database.
- Adhere to program policies and contract provisions, maintain program standards and quality control mechanisms.
**What we are looking for**:
- 2 years of post-secondary education in health services or a related field and two years of customer service experience, or an equivalent combination of education and experience.
- Strong written and verbal communication skills in English. Fluency in the additional language would be an asset.
- Proficient in the use of MS Office Suite.
- Ability to lift and carry 50 lbs.
- Ability to effectively problem solve, prioritize, organize and execute tasks in a dynamic environment
- Strong interpersonal skills including diplomacy, empathy, and the ability to manage difficult situations.
- First Aid certification, or willingness to take training.
- Experience working with volunteers or knowledge of medical equipment would be an asset.
**Working Conditions**:
- Majority of the work performed in an office environment.
- If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
- Full vaccination against COVID-19 is mandatory for this position and operation.
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