Medical Office Assistant

2 weeks ago

Calgary, Canada Alexandra Comm Hlth Ctr Full time

**Medical Office Assistant**

**Community Health Centre/Youth Health Centre/Seniors Health Centre/RAAM**

**/Walk-In**

**Casual**

**What we do and why we do it**:
***The Alex Community Health Centre’s primary goal is keeping people and communities well. Through comprehensive and

coordinated primary care delivery, this multidisciplinary team ensures the client receives timely services, appropriate referrals and the delivery of seamless care. Special attention focuses on reducing accessibility barriers and focusing more on a comprehensive wraparound approach to service delivery. A model of care that addresses the social, health, and financial needs with particular attention towards building wellness and quality of life.

The Medical Office Assistant (MOA) is a vital part of the clinical care team at the Alex Community Health Centre. MOAs operate within the clinic environment, and depending on assigned tasks and roles, are responsible for coordinating client services, managing the physical clinic environment, managing health information via the electronic medical record (EMR) and The Alex’s social services data platform, and facilitating communications between clients, clinicians, administrations, and external care providers. Reporting to the Clinical Team Lead, MOA is expected to rotate through various key roles and workstations throughout the Alex Community Health Clinic. Each station, served on a rotating basis, fulfills a critical role within the daily operation of the medical clinic, and each MOA is expected to fulfill a critical role within their assigned team of healthcare professionals. This is a Casual Position, reporting to CHC Team Lead.

***What you will do**:
**Medical information management (EMR skills)**
- Maintain a high-level of competency in EMR use - includes scheduling, information entry and assessment, data management, document management, and all other functions needed for clinical care
- Be responsible for data entry, management of information within EMR, including patient profiles, patient panels, and all functionality of EMR platform
- Be able to populate relevant health information into EMR, and to relay and curate information to other members of the care team to facilitate care
- Create client profiles in EMR and social data system; this includes interview and data entry of appropriate information and client assessments

**Physical assessment and care of clients**
- Must have basic physical assessment skills, including measurement of client vital signs (including blood pressure, temperature, oxygen saturation, height/weight, etc.)
- Possess ability to conduct, for the benefit of triage and as part of care pathway, a medical history and client interview
- Support primary care practitioners in day-to-day clinical care of clients

**Maintenance of clinic workspace and environment**
- Cleans and sterilizes beds and instruments following universal precautions and best practice guidelines
- Prepares examination rooms; selects, sets up and maintains medical supplies and equipment for all examinations and procedures
- Experience with medical sterilization techniques and autoclaves an asset

**General Medical Office Duties**
- As requested by a physician or other clinical staff, obtains reports, consultations, diagnostic imaging results, health records, etc. from various care providers and institutions
- Answers the telephone, screens and relays messages to patient and staff, greets and directs patients and families
- Provides data entry, photocopying, faxing and filling services, and
- Provides ongoing assistance to nursing, medical and other Alex staff concerning the administrative and procedural workings of the health center

**Commitment to team-based care**
- Will work as part of a multidisciplinary team - nurse practitioners, physicians, social workers, case managers, medical specialists, registered nurses, psychologists, pharmacists, and other disciplines
- Collectively with LPNs, receptionists, a referral clerk, and the administration team, the MOA will be part of a team to support the provision of care at the Alex clinics
- While each discipline and position has their own unique skillsets and responsibilities, during peak periods and other high flow times, all team members will be expected to collaborate and assist their team members to facilitate best practice clinical care
- Assist with data collection and entry as directed

**Passion for complex care and inner-city medicine**
- Strong commitment to working with individuals living with severe and persistent mental illness and addictions.
- Strong skills in health promotion and illness prevention.
- Ability to build rapport with marginalized individuals, understanding of Mature Minor Doctrine in Alberta, time management skills, ability to work independently
- Familiarity with evidence-based practices such as Motivational Interviewing, Nonviolent Crisis Intervention Training, Trauma Informed Care training, Mental Health First

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