Customer Success Coordinator

2 weeks ago

Toronto, Canada EcoVadis Full time

Company Description
- Work smart, have fun and make an impact_

**Our purpose is to guide all companies toward a sustainable world.**

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

**Job Description**:
We are looking for a Customer Success Coordinator to join our Americas team In this position, we are looking for an associate who can support customers throughout the Americas.

Sustainable procurement has gained in importance and maturity over the past decade and is on the top of most of the Fortune 500 corporate agendas. Leading organizations are taking on strategic initiatives and goals in this space. As a digital SaaS solution, EcoVadis is designed to help such companies scale their initiative across their entire global supply chain. This requires good understanding of the solution by all impacted stakeholders and adoption of the principle of sustainable procurement, on all levels of our customers' procurement organization. The Customer Success team manages the strategic deployment and account management of the EcoVadis solution with our customers.

The Customer Success Coordinator is driven by sustainability, customer experience, and insights and is joining our team in Toronto. This person will bring energy and passion in a positive environment to manage the success of EcoVadis' customers.

Your primary responsibility is to provide operational management of customers’ EcoVadis programs, in support of the Account Management team.

Your responsibilities will include (but will not be limited to):
Customer operational management:

- Collaborate with and support 2-3 Account Managers to ensure effective implementation of the EcoVadis solution to a joint portfolio of customers in the US, Canada, and/or LATAM
- Manage a combination of customer facing and non-customer facing operational responsibilities for your joint portfolio of customers
- Operational responsibilities examples include: Platform demonstrations, program reports, buyer trainings, Back Office support, preparation and/or delivery of data analysis, preparation and/or delivery of presentations both independently and/or as Account Manager support.
- Guide customer invitation of supplier rating assessments on a systematic basis to drive adoption of product and services and sustainability impact.
- Establish and maintain customer relationships both proactively and reactively (For example, responding to incoming requests, resolving user issues, documenting actions)
- Support and build advocacy among customer organization, including program team, champions, and buyers by delivering exceptional customer support.
- Liaise between customer and other EcoVadis departments (CSR analysts, Operations, Product, Customer success) to solve customer challenges and find solutions within reasonable deadlines.

Technical & project management
- Lead and/or contribute to internal projects contributing to the formalization and standardization of CS processes with a positive impact on team efficiency and quality
- Lead and/or contribute to customer focused projects

Other:

- Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere

**Qualifications**:

- 0- 2 years successful direct customer experience with large accounts acquired in a fast paced environment
- Excellent communication skills (Both written and oral) is a must.
- English fluency (Both written and oral) is a must. Spanish or Portuguese language is an asset.
- Excellent excel and data analytical skills
- Ability to summarize data into insights in multiple formats (For example, PPT presentations)
- Computer literate (MS office, Google Suite, Project management tools )
- Knowledge of procurement systems or SaaS solutions is an asset but not mandatory
- Interest to work in an international and multicultural environment
- Self-driven, results oriented and team player
- Thrives in a fast paced environment
- Passionate about sustainability

Additional Information

Beginning: ASAP

Full time position (permanent after probation)

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Canada is full of talented professionals who are experienced in sustainability, customer success, sales, onboarding and marketing and all share a desire to change the world, one customer at a time.

In return for your expertise and energy, we offer:

- Casual and very friendly work environment
- Opportunity to work in a truly international atmosphere
- Base salary + variable compensation plan
- GRSP and TFSA mat

  • Customer Success Manager

    1 week ago

    Toronto, Canada Burroughs, Inc Full time

    Description Customer Success Manager Job Summary: The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs...

  • Customer Success Representative

    1 month ago

    Toronto, Canada Teranet Full time

    Who We Are Teranet is Canada’s leader in the delivery and transformation of statutory registry services with extensive expertise in land and commercial registries. We also market insightful property and data solutions, as well as practice management automation to thousands of customers in the real estate, financial services, government, utilities, and...

  • Customer Success Advocate

    7 days ago

    Toronto, Canada Trelleborg Sealing Solutions (TSS) Full time

    The Customer Success Advocate (CSA) is responsible for providing and achieving exceptional customer experiences and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSA is responsible for customer order management along with communication and...

  • Director, Customer Success

    3 days ago

    Toronto, Ontario, Canada Quickplay Full time

    Salary: About us-Here at Quickplay we believe in transparency, fairness, and collaboration while we passionately work on some of the toughest use cases in OTT video; and are enthusiastic about massive scale and agility. If you get excited about building the future of OTT video, delivering exceptional customer experiences, and building high performing global...

  • Director, Customer Success

    4 days ago

    Toronto, Canada Quickplay Full time

    Salary: About us-Here at Quickplay we believe in transparency, fairness, and collaboration while we passionately work on some of the toughest use cases in OTT video; and are enthusiastic about massive scale and agility. If you get excited about building the future of OTT video, delivering exceptional customer experiences, and building high performing global...

  • Customer Success Manager

    2 weeks ago

    Toronto, ON, Canada Nitro Full time

    We help the world work smarter—and have plenty of fun while doing it. A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team.With more than 3 million licensed users and 13,000+ business...

  • Director, Customer Success

    1 day ago

    Old Toronto, Canada Firstlight Media Ltd Full time

    About us- Here at Quickplay we believe in transparency, fairness, and collaboration while we passionately work on some of the toughest use cases in OTT video; and are enthusiastic about massive scale and agility. If you get excited about building the future of OTT video, delivering exceptional customer experiences, and building high performing global...

  • Director, Customer Success

    1 day ago

    Old Toronto, Canada Firstlight Media Ltd Full time

    About us- Here at Quickplay we believe in transparency, fairness, and collaboration while we passionately work on some of the toughest use cases in OTT video; and are enthusiastic about massive scale and agility. If you get excited about building the future of OTT video, delivering exceptional customer experiences, and building high performing global...

  • Director, Customer Success

    1 day ago

    Old Toronto, Canada Firstlight Media Ltd Full time

    About us- Here at Quickplay we believe in transparency, fairness, and collaboration while we passionately work on some of the toughest use cases in OTT video; and are enthusiastic about massive scale and agility. If you get excited about building the future of OTT video, delivering exceptional customer experiences, and building high performing global...

  • Director, Customer Success

    3 hours ago

    Old Toronto, Canada Firstlight Media Ltd Full time

    About us- Here at Quickplay we believe in transparency, fairness, and collaboration while we passionately work on some of the toughest use cases in OTT video; and are enthusiastic about massive scale and agility. If you get excited about building the future of OTT video, delivering exceptional customer experiences, and building high performing global...

  • Global Customer Success Manager

    3 days ago

    Toronto, Canada South End Partners Full time

    Global Customer Success Manager Markham, ON | On-site The opportunity: Our client is a rapidly growing international manufacturer and leader in their industry. Their people play a pivotal role in shaping their business and their customer-focused culture encourages an ownership mindset, continuous improvement and career development. They are seeking a...

  • Global Customer Success Manager

    3 days ago

    Toronto, Canada South End Partners Full time

    Global Customer Success Manager Markham, ON | On-site The opportunity: Our client is a rapidly growing international manufacturer and leader in their industry. Their people play a pivotal role in shaping their business and their customer-focused culture encourages an ownership mindset, continuous improvement and career development. They are seeking a...

  • Global Customer Success Manager

    3 days ago

    Toronto, Canada South End Partners Full time

    Global Customer Success Manager Markham, ON | On-site The opportunity: Our client is a rapidly growing international manufacturer and leader in their industry. Their people play a pivotal role in shaping their business and their customer-focused culture encourages an ownership mindset, continuous improvement and career development. They are seeking a...

  • Enterprise Customer Success Manager

    2 weeks ago

    Toronto, Canada Five9 Full time

    Responsibilities: Customer-centric Focus: Develop and maintain strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients Collaborate with customers to define and track key performance metrics and ensure they are meeting their overall business objectives Leverage knowledge of each customer...

  • Customer Success Manager

    7 days ago

    Old Toronto, Canada Burroughs, Inc. Full time

    Customer Success ManagerJob Summary:The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs are members of the...

  • Customer Success Manager

    7 days ago

    Old Toronto, Canada Burroughs, Inc. Full time

    Customer Success ManagerJob Summary:The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs are members of the...

  • Customer Success Manager

    7 days ago

    Old Toronto, Canada Burroughs, Inc. Full time

    Customer Success ManagerJob Summary:The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs are members of the...

  • Customer Success Manager

    2 days ago

    Old Toronto, Canada Burroughs, Inc. Full time

    Customer Success ManagerJob Summary:The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs are members of the...

  • Customer Success Manager

    4 weeks ago

    Toronto, Canada Moody's Full time

    As a Customer Success Manager, you will take a leading role for building and maintaining strong relationship with a portfolio of clients, facilitating the connection between clients and internal stakeholders. You will ensure that our customers are successful in deploying, using our products and services. This role involves participating in the usual...

  • Customer Success Manager

    7 days ago

    Toronto, ON, Canada Burroughs, Inc. Full time

    Customer Success Manager Job Summary: The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs are members of the...