Customer Success Manager
3 weeks ago
We help the world work smarter—and have plenty of fun while doing it.
A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team.With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.
Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results.
These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.
The Enterprise Customer Success Manager (CSM) is a customer-facing professional who will lead the post-sales lifecycle for Nitro’s portfolio of business customers. The CSM will develop and execute the strategy to ensure customers are provided with educational experiences (from formal education to self-help) to realize value from Nitro products quickly.
Own customer satisfaction and retention among a portfolio of business accounts
Proactively work directly with a diverse portfolio of business customers, typically within IT, interacting with various levels of management ranging from Directors to C-level executives
Proactively identify customer health risks, and effectively leverage internal teams to mitigate non-renewal (churn) risk
coordinating with sales, marketing, product, support and engineering teams to escalate high-impact customer needs
Ability to effectively manage customer expectations and create realistic expectations
Bachelor’s Degree or equivalent work experience
3-5 years of experience in B2B account management, customer support, customer success or consulting roles
Proficiency in additional languages desired (not required)
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts:
We are proud to offer Flex Time Off to be used for holidays, spending days with your family, orappointments.
We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.
We have the opportunity and responsibility to ensure the well-being of our employees, which includes offering support when and where it matters most. From generous leave to fertility benefits, Nitro supports team members who may be on or considering a path to parenthood, whatever that looks like.
Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
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