Event Manager

1 month ago

Vancouver, Canada Shangri-La Vancouver Full time

Shangri-La Vancouver
- Management
- Full Time |
- Permanent
- 1128 West Georgia Street Vancouver
- 1 position available
- Accessible Employer: Yes
- Open to International applicants with valid Canadian Work permits: Yes

Posted on January 25, 2024

**Create moments of joy that truly matter.**

Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular downtown areas. With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life. Shangri-La Vancouver has been awarded the Forbes Five-Star designation and the AAA Five Diamond honour; one of only four hotels in Canada to hold **both** acclaimed ratings.

Inspired by our Asian heritage, we obsess over the guest experience and seek to deliver hospitality from the heart. Our Colleagues are our unique strength. We seek to hire and develop charismatic, dedicated, and passionate individuals to make their dream career, a reality.

Join our world-class team as we pioneer new horizons. **Your Shangri-La awaits**

We are currently searching for an experienced **Event Manager** to join our salary team, on a permanent basis. Reporting to the Director of Events, the Event Manager provides total account management to achieve budgeted catering targets, with an emphasis on social events and local corporate business, working directly with key accounts to develop business for the hotel, and maintain healthy growth according to the Sales and Marketing plan.

Responsibilities include, but are not limited to, the following:

- With high integrity and commitment to service excellence, provide a true luxury experience to guests and colleagues
- In conjunction with the sales team, proactively develop and create catering sales strategies, then execute actions to meet or exceed sales targets
- Solicits, negotiates and books new accounts to the hotel through in person sales call, prospecting calls, networking events, entertainment and other forms of lead generation
- On a daily basis, yield meeting and event spaces to ensure optimum potential
- Welcome prospective corporate & social clients to the venue to conduct site tours, using innovative suggestions to ensure their visions and deciding factors
- Focus on meeting room rental, food and beverage revenues / upselling, working directly with Sales Managers to maximize revenue opportunities which may sometimes result in displacing catering only business and assist Sales Managers in booking group catering needs, finalizing details including rooming lists, menus as required
- Work alongside our Group Sales Manager and provide conference services to groups with catering by reviewing group turnover checklist, managing rooming lists, transportation, cut-off dates, deposits/final payments and conducting pre-conference meetings to ensure key operational departments are fully prepared to exceed guest expectation.
- Consistently update Delphi revenues to reflect accurate forecasting for weekly reports
- Create and distribute clear, accurate and concise Banquet Event Orders and floorplans that convey client needs with extreme attention to detail, resulting in total client satisfaction
- Meet with clients prior to the event to reconfirm final attendance, meal schedule and other last-minute requirements, if any, communicating changes to other departments, as required
- Through personal presence, oversee catering events in the hotel, ensure all events are reflected accurately on function boards, set-up on time, completed in accordance with BEO’s and attend to last minute requests for changes or additional requirements
- Ensure all meeting and event clients are provided with a point of contact for all inquiries and needs during events, in a most courteous, friendly and efficient manner
- Ensure the proper handling, receipt, distribution and safe keeping of all guests’ materials for functions and ensure all left-behind materials are either collected by the organizer or delivered back to the local office via dispatch or courier.
- Work collaboratively with the culinary partners to develop creative, innovative catering menus appropriate for our luxury clientele
- Identify competitive business trends with the ability to develop and evolve ideas, approaches, and relationships
- Cultivates strong working relationships with all stakeholders
- Ensure compliance to all hotel policies, standards, and core practices
- Utilize effective Customer Relationship Management techniques i.e. Delphi and other initiatives to build and maintain relationships with SLV active and potential clientele
- Undertake other ad hoc related responsibilities, as required

**The following competencies will be required for this role**:

- Sales Compe

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