Manager, Event Operations

2 weeks ago

Vancouver, Canada Canucks Sports & Entertainment Full time

**Position**:Manager, Event Operations

**Department**:Event Services

**Reports To**:Director**, **Event Operations & Security

***:
The Manager, Event Operations is responsible for developing and managing the company’s overall event operations, security, and arena parking plans and administering the requirements of the liquor license at Rogers Arena. This role manages the Rogers Arena parkade and base building security and directly supervises event security staff and supervisors. The incumbent will offer advice and guidance on issues related to security, safety, and alcohol management with a focus on providing visitors to Rogers Arena with a best-in-class fan experience.

This role will focus on:

- Establishing and maintaining positive relationships with all operational departments and partner organizations to maintain a consistent approach to fan experience across the company and increase customer service levels at all touch points within Rogers Arena
- Overseeing recruitment, training, and ongoing performance management of parkade staff, event security and security supervisors (approximately 150 staff)
- Overseeing all event security requirements for Rogers Arena, working with all departments and partners on implementing event security requirements
- Managing front line parkade and security staff to ensure best-in-class fan service
- Working Duty Manager shifts during events, overseeing event security requirements, responding to security calls and employee performance issues, and assisting the Event Manager as necessary
- Reviewing event deployments to ensure security parking and staffing levels meet event requirements
- Working closely with Event Managers and promoter/client representatives on implementation of all event security requirements and interfacing with arena security staff and procedures
- Liaising with the Vancouver Police Department on event and day-time security issues that may arise
- Liaising with Vancouver Canucks and NHL security representatives on implementation of team and league requirements
- Overseeing base building security requirements for Rogers Arena, working with all departments and partners on building and corporate security requirements
- Administering the base building security contract with third party service provider, ensuring day to day procedures are adhered to, protection of Rogers Arena’s physical property, and emergency and surveillance systems are in proper functioning order
- Coordinating scheduling of move-ins for tenants of Aquilini Centre West
- Administering Rogers Arena Liquor License including liaising with food and beverage providers to ensure compliance with legal and operating requirements, liaising with Event F & B Managers on liquor service operations for events and any special requirements which may arise

**WE HAVE**:

- A team you can belong to and believe in
- A fun, high energy environment
- An open mind for new ideas
- The opportunity to embark on a career development journey

**YOU HAVE**:

- A post-secondary degree or diploma in recreational/event management, human resources/labour management, criminology or related field
- Minimum 5 years’ experience in a similar capacity, preferably in a unionized environment
- Commitment to a fans first attitude combined with strong customer service and interpersonal communication skills
- Proven history of inspiring leadership and creating a team environment.
- A contagious positive and energetic attitude, professional appearance, and demeanor
- Ability to relate professionally to all levels of staff, guests, clients, and customers with the ability to resolve conflict effectively and diplomatically
- A sound understanding of security systems and administration (i.e., camera systems, etc.)
- Ability to identify ways to improve systems and procedures
- Experience motivating staff and addressing performance improvement issues in a unionized environment
- A practical, client-centered approach to problem solving
- Excellent organizational skills with the ability to handle multiple projects at once
- Ability to work evenings and during event times as required

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

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