Events Manager

3 weeks ago

Vancouver, Canada Marriott International, Inc Full time

**Job Number** 23077780

**Job Category** Event Management

**Location** JW Marriott Parq Vancouver, 39 Smithe Street, Vancouver, BC, Canada

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

**CORE WORK ACTIVITIES**

**Managing Event Logistics and Operations**
- Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
- Adheres to all standards, policies, and procedures.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Manages group room blocks and meeting space for average to large-sized assigned groups.
- Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
- Uses his/her judgment to integrate current trends in event management and event design.
- Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
- Participates in customer site inspections and assists with the sales process as necessary.
- Performs other duties as assigned to meet business needs.
- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

**Ensuring and Providing Exceptional Customer Service**
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Empowers employees to provide excellent customer service.
- Sets a positive example for guest relations.
- Coordinates and communicates event details both verbally and in writing to the customer and property operations.
- Makes presence known to customer at all times during this process.
- Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
- Follows up with customer post-event.
- Responds to and handles guest problems and complaints.
- Uses personal judgment and expertise to enhance the customer experience.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Interacts with guests to obtain feedback on product quality and service levels.
- Ensures hourly employees understand expectations and parameters for event activities.

**Leading Event Management Teams**
- Conducts formal pre
- and post-event meetings as required to review/communicate group needs and feedback.
- Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
- Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

**Supporting and Coordinating with the Sales and Marketing Function**
- Assists in the sales process and revenue forecasting for customer groups.
- Up-sells products and services throughout the event process.
- Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

**Conducting Human Resources Activities**
- Reviews comment cards and guest satisfaction results with employees.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Assists in the development and implementation of corrective action plans.
- Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
- Works with the property staff and customers to address operational challenges associated with his/her group.
- Performs other duties as assigned to meet business needs.
- Marriott International is an equal opportunity employer. We believe in

  • Full Time Event Manager

    3 weeks ago

    Vancouver, BC, Canada Events & Adventures Full time

    Events & Adventures is looking to hire an Event Manager for our Vancouver area Social Club. This is an event management position that requires you to be adventurous, outgoing, energetic, and creative! You will be planning and leading events in and around the Vancouver area, getting the chance to explore and engage with singles across the city. Creating...

  • Event Coordinator

    11 hours ago

    Vancouver, Canada Events & Adventures Full time

    Events & Adventures is looking to hire an Event Manager for our Vancouver area Social Club. This is an event management position that requires you to be adventurous, outgoing, energetic, and creative! You will be planning and leading events in and around the Vancouver area, getting the chance to exp

  • Event Coordinator

    3 weeks ago

    Vancouver, Canada Events & Adventures Full time

    Events & Adventures is looking to hire an Event Manager for our Vancouver area Social Club.This is an event management position that requires you to be adventurous, outgoing, energetic, and creative! You will be planning and leading events in and around the Vancouver area, getting the chance to explore and engage with singles across the city.LOVE what you...

  • Event Assistant

    11 hours ago

    Vancouver, Canada Malibu Events Promotions Full time

    Are you a detail-oriented individual with a passion for creating memorable experiences? Join our clients team as an Event Assistant and embark on an exciting career in event management! With a competitive salary ranging from $50,000 to $65,000 per year after training, this role offers the opportunit

  • Operations Manager

    2 weeks ago

    Vancouver, Canada SERVED Catering & Events Full time

    Job description Operations Manager Served Catering North Vancouver About Us: Served Catering is a rapidly expanding catering and event planning company located in the heart of North Vancouver. Committed to delivering excellence, we take pride in our renowned hospitality and the use of the finest quality ingredients. Our vibrant and collaborative work...

  • Operations Manager

    2 weeks ago

    Vancouver, Canada SERVED Catering & Events Full time

    Job description Operations Manager Served Catering North Vancouver About Us: Served Catering is a rapidly expanding catering and event planning company located in the heart of North Vancouver. Committed to delivering excellence, we take pride in our renowned hospitality and the use of the finest quality ingredients. Our vibrant and collaborative work...

  • Operations Manager

    2 weeks ago

    Vancouver, Canada SERVED Catering & Events Full time

    Job description Operations Manager Served Catering North Vancouver About Us: Served Catering is a rapidly expanding catering and event planning company located in the heart of North Vancouver. Committed to delivering excellence, we take pride in our renowned hospitality and the use of the finest quality ingredients. Our vibrant and collaborative work...

  • Operations Manager

    2 weeks ago

    Vancouver, Canada SERVED Catering & Events Full time

    Job description Operations ManagerServed CateringNorth VancouverAbout Us: Served Catering is a rapidly expanding catering and event planning company located in the heart of North Vancouver. Committed to delivering excellence, we take pride in our renowned hospitality and the use of the finest quality ingredients. Our vibrant and collaborative work...

  • Events Manager

    4 days ago

    Vancouver, Canada Marriott International Full time

    **Job Number** 22214773 **Job Category** Event Management **Location** The Westin Bayshore Vancouver, 1601 Bayshore Drive, Vancouver, BC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for preparing all event documentation and coordinates with Sales,...

  • Events Manager

    1 day ago

    Vancouver, Canada Marriott International, Inc Full time

    **Job Number** 23106513 **Job Category** Event Management **Location** JW Marriott Parq Vancouver, 39 Smithe Street, Vancouver, BC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for preparing all event documentation and coordinates with Sales, property departments and...

  • Event Manager

    6 days ago

    Vancouver, Canada BC Place Full time

    Our vision is to be the global leader in outstanding venues and events with a mandate to generate economic and community benefit for the people of British Columbia through prudent management of public facilities. BC Place hosts the province’s biggest and brightest events. Home to the BC Lions Football Club, Vancouver Whitecaps FC, BC Sports Hall of Fame,...

  • Events Manager

    5 days ago

    Vancouver, Canada VGH & UBC Hospital Foundation Full time

    **Who are we?** **VGH & UBC Hospital Foundation is Vancouver Coastal Health's primary philanthropic partner, raising funds for specialized adult health services and research for all British Columbians. We partner with donors to drive innovation and sustainable health care at VGH & UBC Hospital, GF Strong Rehab Centre, Vancouver Coastal Health Research...

  • Operations Manager

    3 weeks ago

    North Vancouver, Canada SERVED Catering & Events Full time

    Job descriptionOperations ManagerServed CateringNorth VancouverAbout Us:Served Catering is a rapidly expanding catering and event planning company located in the heart of North Vancouver. Committed to delivering excellence, we take pride in our renowned hospitality and the use of the finest quality ingredients. Our vibrant and collaborative work environment...

  • Operations Manager

    2 weeks ago

    North Vancouver, Canada SERVED Catering & Events Full time

    Job description Operations Manager Served Catering North Vancouver About Us: Served Catering is a rapidly expanding catering and event planning company located in the heart of North Vancouver. Committed to delivering excellence, we take pride in our renowned hospitality and the use of the finest quality ingredients. Our vibrant and collaborative work...

  • Operations Manager

    2 weeks ago

    North Vancouver, Canada SERVED Catering & Events Full time

    Job descriptionOperations ManagerServed CateringNorth VancouverAbout Us:Served Catering is a rapidly expanding catering and event planning company located in the heart of North Vancouver. Committed to delivering excellence, we take pride in our renowned hospitality and the use of the finest quality ingredients. Our vibrant and collaborative work environment...

  • Operations Manager

    2 weeks ago

    North Vancouver, BC, Canada SERVED Catering & Events Full time

    Job description Operations Manager Served Catering North Vancouver About Us: Served Catering is a rapidly expanding catering and event planning company located in the heart of North Vancouver. Committed to delivering excellence, we take pride in our renowned hospitality and the use of the finest quality ingredients. Our vibrant and collaborative work...

  • Partnerships & Events Manager

    1 day ago

    Vancouver, Canada Saje Natural Wellness Full time

    **Overview***: For over 25 years we’ve been helping our community with essential oil blends that actually work. These essential oil blends treat stress, pain, gut, balance, and support in relaxation prior to sleep, and for symptoms of coughs and colds. We know that a life committed to wellness is greater than one focused on illness, and believe that...

  • Marketing Events Manager

    6 days ago

    Vancouver, Canada Zaber Technologies Full time

    Zaber is in search of a detail-oriented, creative, and driven Marketing Events Manager with a passion for customers and technology to join our Marketing Team. This role will primarily involve overseeing all aspects of industry trade show management and coordination. As a member of our dynamic and growing marketing team, you will play a key role in reaching...

  • Senior Events Manager

    2 days ago

    Vancouver, British Columbia, Canada The Westin Bayshore, Vancouver Full time

    Additional Information Bonus Eligible, Flexible Work Arrangement, Benefits and Pension EligibleJob Number Job Category Event ManagementLocation The Westin Bayshore Vancouver, 1601 Bayshore Drive, Vancouver, BC, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryPrepares all event documentation and...

  • Senior Events Manager

    4 days ago

    Vancouver, British Columbia, Canada The Westin Bayshore Vancouver Full time

    Additional Information Bonus Eligible, Flexible Work Arrangement, Benefits and Pension EligibleJob Number Job Category Event ManagementLocation The Westin Bayshore Vancouver, 1601 Bayshore Drive, Vancouver, BC, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Prepares all event documentation and...