Desktop Support Technician Level 2

2 weeks ago


Surrey, Canada Mainroad Group Full time

**Desktop Support Technician Level 2** | Mainroad Group**

**An exciting opportunity exists for a Desktop Support Level 2. This one-year maternity leave contract position is based out of Mainroad’s head office in Cloverdale and will report to the IT Manager.**
- Minimum two (2) years post-secondary education, information technology / computer systems related courses.
- Previous experience in a Helpdesk or Technical Support environment as an Analyst or Technician.
- A+ certification required (or near completion).
- Network+ certification preferred.
- Completion of, or currently enrolled in Microsoft Certification Courses (MS365, Azure, Security).
- Exceptional customer service and communication skills, written and oral.
- Excellent organizational skills, ability to prioritize issues and multi-task.
- Proficient in troubleshooting operating systems such as; Windows10, 11, MS Server OS.
- Patience with frustrated users, maintaining professionalism under difficult situations.
- Detail oriented, able to approach problems logically and able to prioritize responsibilities.
- Working knowledge of Mainroad’s standard desktop load.
- Working knowledge of Mainroad’s WAN and LAN protocols and architecture.
- Team approach for difficult or unknown problems and projects.
- Ability to complete Level 1 & Level 2 tasks with mínimal guidance or prompting.

Job duties include, but are not limited to the following:

- Creates Web Helpdesk ticket for reported issues or service requests.
- Manages user accounts, computer setups, workforce change requests.
- Documentation of problems and resolutions into Web Helpdesk system and ensure clients are communicated with during the process of ticket creation to ticket resolution.
- Troubleshoot and investigate reported hardware and software issues and incidents using standard tools sets and technology best practices either remotely or on-site.



  • Surrey, Canada Mainroad Group Full time

    **An exciting opportunity exists for a Desktop Support Level 2. This one-year maternity leave contract position is based out of Mainroad’s head office in Cloverdale and will report to the IT Manager.** - Minimum two (2) years post-secondary education, information technology / computer systems related courses; - Previous experience in a Helpdesk or...


  • Surrey, British Columbia, Canada Mainroad Group Full time

    An exciting opportunity exists for a Desktop Support Level 2. This one-year maternity leave contract position is based out of Mainroad's head office in Cloverdale and will report to the IT Manager. Minimum two (2) years postsecondary education, information technology / computer systems related courses; Previous experience in a Helpdesk or Technical Support...


  • Surrey, Canada Precision IT Full time

    We are looking for a technician who is responsible to provide desktop support to our managed clients. Hardware, software, and related function to ensure optimum productivity of our clients. **Essential Duties and Responsibilities**: - Answer inbound phone enquiries. - Provide exceptional customer service to all clients and potential clients. - Prioritize...


  • Surrey, Canada Precision IT Full time

    We are looking for a Junior Desktop Onsite Technician who is responsible to provide desktop support to our managed clients. Hardware, software, and related function to ensure optimum productivity of our clients. **Essential Duties and Responsibilities**: - Answer inbound phone inquiries. - Provide exceptional customer service to all clients and potential...


  • Surrey, Canada Safe Software Inc. Full time

    **Location**: This opportunity has the ability to be remotely based within Canada (except for QC), or onsite/hybrid/remote in the Vancouver, BC Lower Mainland. - **Annual Base Salary**: $55,900 to $61,600 CAD - Please note that employment is contingent upon the successful completion of reference checks and background checks. **Application...


  • Surrey, Canada Radeon Technologies Full time

    **About the company** Our mission is simple: make technology an asset for your business not a problem. Radeon Technologies, MSP, authorized NCR partner and provider of the #1 POS in North America. NCR Aloha POS, provides customized technology systems & solutions for today's Hospitality Industry. We take pride in providing service and support to some of the...

  • Level Ii Technician

    2 months ago


    Surrey, Canada Applus+ Full time

    Company Bio: Applus+ is a **global leader** in the Testing, Inspection and Certification sector delivering non-destructive testing, inspection, engineering, and manpower services to the aerospace, power, and, oil and gas industries. We are a **trusted partner** who enhances the quality and safety of our clients’ assets and infrastructures while...

  • Level Ii Technician

    3 weeks ago


    Surrey, Canada Applus+ Full time

    Company Bio: Applus+ is a **global leader** in the Testing, Inspection and Certification sector delivering non-destructive testing, inspection, engineering, and manpower services to the aerospace, power, and, oil and gas industries. We are a **trusted partner** who enhances the quality and safety of our clients’ assets and infrastructures while...


  • Surrey, Canada HappierIT Full time

    Are you looking for an exciting opportunity in 2024, and know this is your year! We want everyone to love what they do. If you’re looking for a career that allows you to meet & help new people, learn and work with a broad range of new software and technologies, and be part of the expansion of one of Canada’s Fastest Growing Companies, please read...

  • IT Technician

    6 days ago


    Surrey, Canada Great River Full time

    Job Description - incredible opportunity to join a great team in a critical specialist role. - Feel valued with our competitive base salary plus incentives and benefits. - Be a part of a truly inclusive and diverse team that’s making a positive impact every day. About Great River North America: In an evolving talent market, organizations that recruit the...

  • Field Technician

    2 weeks ago


    Surrey, Canada Kova Engineering Ltd. Full time

    **CERTIFIED ROPE ACCESS LEVEL 3 TECHNICIAN** We are a growing company that looks for and values long-term employees. We strongly believe in supporting individuals of all experience levels in continually developing the skills they need to succeed. We support and pay for professional development opportunities for employees that wish to advance their careers...


  • Surrey, Canada Happier IT Inc Full time

    We want everyone to love what they do. If you’re looking for a career that allows you to meet & help new people, learn and work with a broad range of new software and technologies, and be part of the expansion of one of Canada’s Fastest Growing Companies, please read on. About the Position We’re looking for an amazing, customer service focused,...

  • Itad Technician

    2 weeks ago


    Surrey, Canada Quantum Lifecycle Partners LP Full time

    **ITAD Technician - Vancouver** **Summary** Are you a talented, driven individual interested in being part of a growing team working towards a more sustainable world? Have experience or interested in learning about electronics recycling? Quantum Lifecycle Partners LP is seeking a motivated ITAD Technician to join our team in Vancouver. Reporting directly...


  • Surrey, Canada AFL Telecommunications LLC Full time

    America Fujikura Limited (AFL) is looking to grow our Service Desk team! We are searching for energetic customer service-oriented Service Desk Technicians. If you are passionate about IT, have strong technical capabilities, enjoy working in a customer service setting, and excel in a fast-paced and dynamic work environment, this role is for you! HERE'S THE...


  • Surrey, Canada happier IT Full time

    We want everyone to love what they do. If you’re looking for a career that allows you to get hands on with the latest hardware, build friendships with like-minded peers, enjoy where you work, and be part of one of Canada’s Fastest Growing Companies, please read on. About the Position We’re looking for someone who loves working with hardware to join...


  • Surrey, Canada BCAA Full time

    Why BCAA?Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger...


  • Surrey, Canada BCAA Full time

    Why BCAA?Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger...


  • Surrey, Canada Cloverdale Paint Inc Full time

    Cloverdale Paint is the largest family owned and operated paint manufacturer and distributor of Architectural, Industrial, Wood Finishes and Marine coatings in North America, with company stores and authorized dealers across Canada and through a subsidiary, Rodda Paint in the Pacific Northwest of the United States. Cloverdale Paint has had a special...


  • Surrey, Canada AFL Telecommunications LLC Full time

    America Fujikura Limited (AFL) is looking to grow our Service Desk team! We are searching for energetic customer service-oriented Service Desk Technicians. If you are passionate about IT, have strong technical capabilities, enjoy working in a customer service setting, and excel in a fast-paced and dynamic work environment, this role is for you! **HERE'S...


  • Surrey, Canada Options Community Services Full time

    **JOB AD** **HELP DESK TECHNICIAN** **CANADA SUMMER JOB - 2024** **_Options Community Services Society (OCS) is a not-for-profit social services organization providing _** **_social services south of the Fraser River from early years to seniors. Our programs and services are _** **_only possible through the power of collaborative partnerships with...